Mechanical Engineer
1 month ago
We are a manufacturing company in Wheeling, IL looking to find a Mechanical Engineer (Technical Application Support) individual to provide inside sales support and technical customer service, including basic applications support and equipment service support. Responsible for timely submission of sales proposals/quotes and in expediting customer shipments. This is a NON-REMOTE position.
DUTIES AND RESPONSIBILITIES
- Identifies customer product requirements and provides direct customer technical support.
- Accurately enters proposals into the computer system in a timely manner, including capital equipment orders.
- Supports training of new and existing Customer Service Reps.
- Enters and adjusts product pricing and descriptions into the computer system in a timely manner. Creates item numbers and product structures in ERP system.
- Coordinates with purchasing to ensure products are appropriately specified.
- Provides professional inside sales support/customer service/technical support to customers including, but not limited to, confirming order status, providing assistance in selecting products, tracing shipped orders, expediting open orders and quotes on standard products.
- Effectively and professionally acts as liaison between customers and Manufacturing, Purchasing, Accounting, Shipping & Receiving department personnel to expedite order processing.
- Provide telephone and on-site machine service and maintenance assistance, also technical support to product users.
- Oversees equipment service calls. Determines parts to order for repairs and timeliness of need and schedules the service call.
QUALIFICATIONS
- Technical Degree; and a minimum of 5 years of related experience and/or training; or equivalent combination of education and experience.
- Experience with industrial machinery a plus
Company DescriptionA worldwide US-based manufacturer of machine tools and manufacturing systems.Company DescriptionA worldwide US-based manufacturer of machine tools and manufacturing systems.
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