Global Shared Services Manager, Reporting

6 days ago

Boston, United States Elite Technology Full time
Job DescriptionJob Description

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

We are seeking an experienced and motivated Global Shared Services Manager, Reporting to lead our Reporting Shared Services Delivery team responsible for delivering solutions to meet our client's needs. This role will be responsible for leading a team that provides clients with valuable data insights through effective backend data setup and front-end visualization. This role will oversee the development and delivery of comprehensive reporting solutions, enabling data-driven decision-making. The ideal candidate will have a strong technical background in data analytics, database management, and reporting tools, alongside proven leadership and client-facing skills.

What You'll Do:

  • Lead & Mentor a team of data analysts, reporting specialists, and engineers, fostering a collaborative and innovative environment.
  • Partner with clients to understand their business needs and develop customized reporting solutions.
  • Oversee end-to-end reporting processes, from backend data setup (ETL, data modeling) to front-end visualizations (Power BI, Tableau).
  • Implement robust data frameworks that support advanced analytics, ensuring data accuracy and accessibility.
  • Deliver high-quality visualizations and dashboards, translating complex data into actionable insights.
  • Collaborate with cross-functional teams (Product, Technology, Operations) to deliver timely, high-quality software solutions.
  • Drive continuous improvement, adopting new tools and methodologies to enhance reporting capabilities.
  • Monitor team performance, implementing metrics for efficiency and quality.
  • Present client insights and reporting outcomes, ensuring clear communication and customer satisfaction.
  • Support departmental goals by participating in client-facing and internal projects.

What You'll Need:

  • Bachelor's degree in Data Science, Computer Science, Business Analytics, or a related field (Master's preferred).
  • 5+ years of experience in data analytics, reporting, or business intelligence, with proven leadership in a client-facing role.
  • Strong technical skills in database management, ETL processes, data modeling, and reporting tools (Power BI, Tableau, etc.).
  • Project management experience, with the ability to handle multiple client projects simultaneously.
  • Solid understanding of cloud platforms (AWS, Azure, GCP) and DevOps practices.
  • Strong understanding of law firm operations.
  • Excellent leadership, communication, and interpersonal skills, with the ability to manage teams and collaborate across departments.
  • Proven track record of delivering software projects on time and within scope, using Agile or Scrum methodologies.
  • Problem-solving mindset, able to think strategically and act tactically.
  • Desirable: Experience with Elite products and strong expertise in SQL, data warehousing, and backend data tools.

Benefits:

  • Competitive Compensation Package ($130,000 - $145,000 base salary + bonus)
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Time Off
  • Wellness Initiatives

Please note that we do not offer sponsorship for this position.

Additional Information

Location

At Elite Technology, we embrace an employee-centric, flexible remote work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

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