DEPOSIT SUPPORT ANALYST

Summary:

Represents the bank to both external and internal customers in a courteous and professional manner and provides prompt, efficient, and accurate service. Very detailed and meticulous in all aspects of job. Follows appropriate bank, regulatory and legal requirements.

Primary Responsibilities:

Fraud

Responsible for the detection of fraud using various programs. Places Reg CC compliant delays when relevant to reduce risk of loss. Handles check fraud cases as they arise, including but not limited to placing appropriate blocks, warnings, processing warranty breaches, alerting and counseling customers. Monitors accounts with check fraud, working with customer and officer for timely resolutions and reduced risk of loss to bank

Balancing

Responsible for balancing multiple General Ledger accounts, tellers, official checks, and personal money orders, and resolving out of balance issues.

ACH

Processing incoming and outgoing ACH files including the management of ACH Originator files, including return items and archival.

ODP

Manages the Overdraft Privilege program, sends letters and makes calls to customers, evaluates accounts for ODP qualifications, removes ODP from customers who no longer qualify. Reports charged off customers to Money Quest and processing Money Quest payments.

Wires

Responsible for accurately and timely processing of incoming and outgoing wires received by branches and directly from customers. Ensures proper archival of records.

Customer Service

Handles incoming calls from customers, and bank employees related to Deposit Support functions and related regulations. Monitors Synapsys for customer follow up and requests.

Rejected Item Processing

Responsible for the processing of all rejected or un-postable entries received for DDA, SAV, IRA, CD and GL accounts. Processes NSF and rejected items and prepares returns to FED timely. Mails notices to customers and notifies management of employee items.

ATM

Reconciles the ATM switch GL and DDA accounts, archives journal, monitors the ATM network for machine issues and makes necessary calls to find a resolution. Processes ATM Image Enabled deposits and monitors for fraud.

Compliance

Processes, documents, and executes tax levies, stop payments, check adjustments, death notices, incoming collection items, outgoing collection items, and regulation CC delays according to the applicable state and federal regulations.

Official Checks and PMOs

Manages the supply and distribution of official checks and PMO stock and ensures proper logging and adherence to policy.

Debit Card Review

Performs review of debit card orders, production, and maintenance and reports finding to audit department and debit card manager.

CDARs/ICS

Responsible for processing account and general ledger entries for the program. Manages CDARs/ICS entries and accounts, including new account processes and customer service issues directly dealing with the program. Balances GL accounts associated with the CDARs/ICS program.

Currency

Manages the ordering and shipment of currency and coin for all branches. Organizes, processes and ships counterfeit currency to the US Secret Service.

Accounting

Performs quarterly call report duties for deposit schedules, bond portfolio and Visa quarterly reporting. Reconciles Bond Portfolio General Ledger accounts. Visa and Passport income/expense and invoice management.

BSA Reporting

Performs as back-up to BSA Specialists for CTR e-filing requirements.

Due From Banks

Responsible for reconciling and balancing for all due from bank accounts. Performs entries for Federal Funds/Excess Balance interest and fees. Logs and monitors rate changes

Review

Reviews paid on good funds and representment reports, refunding fees according to set procedures.

Bond Portfolio

Assists with Bond Portfolio management. Invoices municipalities for bond interest and principal payments due.

Unclaimed Property

Processes unclaimed property according to set rules. Sends notifications, contacts customers and officers, submits timely reports.

Miscellaneous

Processes bank to bank transfers and GL account files. Handles mail for the department, including incoming branch work, incoming mail received, outgoing mail processing and metering.

Requirements:

• Should possess at least 1-3 years of banking or accounting experience or equivalent.
• Very meticulous and analytical. Must be detail focused and accurate. Ability to resolve complicated issues. Knowledge of finance/banking. Spirit of Service attitude. Enthusiasm and eagerness to assist internal and external customers. Self-motivator and naturally motivates others. Positive energy with a passion to help others and solve problems. Outgoing and professional personality.
• Excellent telephone skills. Speaks clearly and listens effectively. Works well in a team-oriented environment. Willingness to help all departments and branches of the bank. Ability to multi-task and remain focused. Enjoys challenges and is very patient.
• Strong interpersonal skills to represent the bank positively in dealing with both internal and external customers; ability to communicate well with all.
• High School diploma or the equivalent required. Associate’s Degree (AA) or equivalent from a two year college or technical school; or five or more years of related experience and/or training; or the equivalent combination of education and experience preferred. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to the financial industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status