Staff Customer Solutions Engineer
1 month ago
Staff Customer Solutions Engineer
Location: Campbell, California (Hybrid/Remote Consideration)
Company Website: www.vivalink.com
About Vivalink:
Vivalink is a pioneering Silicon Valley-based healthcare technology company, enabling and supporting transformative healthcare initiatives such as Real-Time Virtual Wards, Hospital @ Home programs, Remote Patient Monitoring (RPM), and Mobile Cardiac Telemetry (MCT). Our solutions extend beyond traditional healthcare, empowering Telehealth services, Healthcare SaaS and PaaS platforms, and AI-powered healthcare innovations. Together, these offerings drive personalized, efficient, and accessible care—whether in clinics, hospitals, or patients’ homes—delivering impactful solutions across the continuum of digital health. Trusted by over 500 partners across 45 countries, Vivalink’s portfolio includes 20 cutting-edge patents, positioning us at the forefront of digital healthcare innovation.
Position Overview:
As a Staff Customer Solutions Engineer, you will bridge our innovative technology with client needs, ensuring seamless integration and optimal deployment of Vivalink’s solutions. Collaborating directly with customers, partners, and cross-functional teams, you will implement, troubleshoot, and customize solutions tailored to the unique challenges of healthcare and medical research environments.
As a key member of the sales team you will be instrumental in the cultivation of key relationships with accounts, and the successful achievement of objectives related to high-value initiatives within the dynamic digital health landscape. Your abilities will be focused on accounts and partnerships with annual account values exceeding $1 million each and critical to your success.
Key Responsibilities:
● Serve as the primary technical resource for clients and partners, leading seamless deployment, configuration, and optimization of Vivalink’s solutions.
● Work closely with clients to understand requirements, design custom solutions, and guide them through onboarding and implementation.
● Provide advanced technical support, proactively resolve complex issues, and maintain system stability in diverse clinical and operational contexts.
● Conduct customer training sessions and develop self-sufficiency documentation covering Vivalink’s platform, devices, and APIs.
● Collaborate with internal teams (Product, Engineering, Sales) to inform product roadmaps with client insights and evolving market demands.
● Perform hands-on troubleshooting, coordinating with internal support and development teams to resolve complex issues.
● Remain a subject matter expert on Vivalink’s products and platform, staying informed about industry standards, trends, and customer use cases.
Requirements:
● Bachelor’s degree in Biomedical Engineering, Computer Science, or related field; Master’s preferred.
● 7+ years of experience in technical support, customer solutions, or solutions engineering, ideally within healthcare technology or medical devices.
● Expertise with API integrations, data platforms, and wearable technology solutions.
● Strong problem-solving abilities to manage complex client issues, prioritize tasks, and deliver solutions.
● Excellent communication and interpersonal skills, with a customer-centric focus on building trust and fostering relationships.
● Knowledge of healthcare standards and compliance (e.g., HIPAA) and familiarity with clinical workflows.
● Willingness to travel to client sites and industry events as needed.
Preferred Qualifications:
● Experience with remote patient monitoring (RPM), mobile cardiac telemetry (MCT), or related healthcare technologies.
● Proficiency in programming languages or scripting (e.g., Python, JavaScript).
● Familiarity with cloud platforms (e.g., AWS, Azure) and data integration practices.
Why Join Us:
● Impactful Work: Play a leading role in the digital health revolution.
● Career Growth: Significant advancement opportunities in a fast-paced, innovative environment.
● Collaborative Culture: Work with industry leaders committed to making a difference in healthcare.
Company DescriptionVivalinkCampbell, CA
Company
Silicon Valley-based Vivalink (www.vivalnk.com) is an innovative connected healthcare devices company in its growth stage. The company develops wearable telemetry devices with integrated biometric sensors designed to continuously monitor human vitals and other indicators for medical and healthcare applications. These devices together with Vivalink’s related healthcare software products and services are offered to enterprise customers under a platform as a service model. Over 300 leading organizations, in more than 50 countries depend on our wearable human vitalssensors, software and services. With great products, more than 20 patents and brilliant people, what we do matters.Company DescriptionVivalink\r
Campbell, CA\r
Company\r
Silicon Valley-based Vivalink (www.vivalnk.com) is an innovative connected healthcare devices company in its growth stage. The company develops wearable telemetry devices with integrated biometric sensors designed to continuously monitor human vitals and other indicators for medical and healthcare applications. These devices together with Vivalink’s related healthcare software products and services are offered to enterprise customers under a platform as a service model. Over 300 leading organizations, in more than 50 countries depend on our wearable human vitalssensors, software and services. With great products, more than 20 patents and brilliant people, what we do matters.
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