ERP/CRM Consultant

4 weeks ago


Maple Shade Township, United States Robert Half Full time
Job DescriptionJob Description

We are seeking an ERP/CRM Consultant to join our team in Maple Shade, New Jersey. This role offers a contract to hire employment opportunity. As an ERP/CRM Consultant, you will play a key role in supporting our existing Infor ERP LN 10.7 and legacy Baan4 global installed base as well as assist with Support and upgrades to the ERP system.


Responsibilities:

• Troubleshooting ERP anomalies and process issues within the Infor LN system

• Providing end-user support and resolving day-to-day user reported issues

• Working closely with end users to gather requirements and recommend optimal business processes relative to ERP functionality

• Conducting functional assessments and testing in the areas of manufacturing, distribution, planning, warehousing, and service

• Configuring and testing functionality to satisfy business requirements as they change

• Assisting with data migration, data validation, system configuration, and documentation during ERP system implementations and upgrades

• Researching and analyzing the current environment to make recommendations for improving systems and processes

• Providing functional consultation, training, and support to staff

• Documenting changes and updating process flows as needed to maintain procedural governance

• Demonstrating knowledge of Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, and Microsoft among other skills.

• Must hold a minimum of 5 years of experience as an ERP/CRM Consultant or in a similar role
• Proficiency in Client Side Scripting and Cloud Technologies is essential
• Solid experience with CRM and ERP - Enterprise Resource Planning
• Familiarity with Microsoft software and tools is required
• Experience with AB Testing and API Development is advantageous
• Must have a good understanding of Business Process Functions and Business Requirement Document
• Proficiency in Configuration Management is desired
• Experience with Infor software is a plus
• Excellent problem-solving, analytical, and communication skills are required
• Must be able to work collaboratively within a team as well as independently
• Ability to handle multiple tasks and prioritize effectively
• Must have a proactive approach to troubleshooting and problem-solving.
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