TST-Dedicated HVAC Trainer- Tech Services

23 hours ago

Roanoke, United States Samsung HVAC America, LLC Full time
Job DescriptionJob Description

Job Title:

Dedicated HVAC Trainer

Department:

Training

FLSA Status:

Exempt

Position reports to:

National Training Manager

Position Summary (Purpose of job):

This position provides specialized, HVAC installation, service, product and application-based training for customers and employees. Trainers will use their experience in installation, service, maintenance, sales, and applications of mini-split and VRF inverter driven systems to deliver HVAC specific training to audiences of various size, experience and education levels in Samsung training centers, field locations and though the use of online learning such as webinars. Trainers must be able to identify various learning styles and adapt delivery to meet the needs of audiences. They will also aid in the development of online and in person courses and assist with projects assigned by National Training Manger for overall company growth and customer satisfaction.

Key Responsibilities

%

1.

Deliver purposeful and impactful training to installers, servicers, maintenance, sales and application audiences to both external customers and internal employees

60

2.

Update and maintain training materials

20

3.

Assist with development of training course both for instructor lead training (online and in person) as well as online on-demand training (eLearning)

10

4.

Monitor, track and complete attendance thought the use of a learning management system

5

5.

Participate in development and improvement of programs and activities within the Technical Services and Training Department to enhance the customer experience from Samsung HVAC.

5

100%

Minimum Job Qualifications:

Education/Training –

  • Bachelor’s degree or equivalent with a certificate in Heating, Ventilation, and Air Conditioning or equivalent combination of education and experience required
  • 7 - 10 years specialized training and knowledge in the HVAC industry
  • Experience in training various audiences
  • Experience in research and development of learning courses

Business Experience –

  • Ability to review training content and materials for highly technical HVAC products
  • Plan, organize, and prioritize multiple assignments and projects
  • Experience with business and educational software such as PowerPoint, Excel, Word, Outlook, Adobe Acrobat, Articulate replay & storyline as well as online seminar software such as GoToTraining, Teams, Zoom and others as they are implemented.

Working Conditions:
Environment (Office, warehouse, etc.) –

  • Operate a computer keyboard, and telephone, and view a video display terminal for more than 90% of work time.

Physical Requirements (Lifting, standing, etc.) –

  • Lift, move, or adjust general office equipment, boxes, or materials weighing up to 50 pounds using proper materials handling equipment and procedures.
  • Occasionally work additional hours beyond normal schedule
  • Individual must possess a valid driver's license in good standing.
  • Regular travel requirements with overnight travel up to 50% required.

Specialized Knowledge/Skills –

  • Strong presentation skills
  • Demonstrate competency in oral and written communication skills for internal and external personnel.
  • Work independently and in a team environment to achieve personal and departmental goals within established time frames with minimal supervision

(This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.)


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