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Job DescriptionJob DescriptionWe’re looking for exceptional associates to join our Customer Experience team. The perfect candidate is a Willow brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer satisfaction. As a member of the Willow team, you will be the reflection of our company and brand through your personal style, customer service and passionate energy.

Responsibilities
Job Summary
  • Build customer relationships and deliver above-and-beyond customer support on the sales floor and via phone calls, text messages and email.
  • Quickly and thoroughly solve problems with customers, inventory issues, and communicate with your team.
  • Think creatively about ways in which we can optimize each customer’s experience through visual presentations and merchandising the sales floor.
  • Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find what they need and discover something new.
  • Staying up to date with current trends and timeless looks to assist a variety of clients is a must. Ask the customer questions to provide them with the best styling advice for their needs and style.
  • Provide thoughtful, strategic insight regarding customer needs to impact the business such as marketing, merchandising, photography, and buying suggestions to meet and exceed sales goals.

Qualifications

  • Excellent verbal and written communication skills
  • Fashion retail experience preferred
  • Have a passion for fashion and ability to style customers
  • Ability to study and learn product inventory, including fine jewelry and skin care
  • Must be able to operate a point of sale system on an iPad and computer to check out customers and run reports

*Part-Time positions may also available. Pay is based on experience.