Program Staff

2 weeks ago

Buffalo, United States My Place Home For The Homeless Full time
Job DescriptionJob DescriptionHomeless Shelter Program Staff - Full-Time
*Looking specifically to fill the following shifts: *Monday through Friday, 11pm- 7am  Essential Responsibilities/Functions
  • Empower guests and provide support and crisis intervention through trauma-informed care.
  • Ability to provide resource information or triage questions, for individuals and families we serve and to those who call shelter to apply/ask for information.
  • Communicate necessary guest information to day staff to keep them informed.
  • Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests.
  • Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
·        Maintain safety and security of shelter property, and report concerns to Shelter Manager/On-Call or to the authorities.·        Ensure the privacy and safety of other guests by not confirming the identity of other guests, and by not allowing anyone other than guests, staff, case workers or law enforcement on the premises.·        Maintain the cleanliness of shelter through performing housekeeping tasks outlined in Staff TaskLists (ex. sweeping, mopping, disinfecting).·        Complete Shelter room checks with Shelter Manager as requested.·        Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.·        Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report anymajor maintenance issues to Day Staff.·        Document in shift notes at least once per shift and complete proper documentation; including but not limited to call logs, task list checks off lists, incident reports, reasonable suspicion forms,
 and mandated reporter documentation/reporting duties.·        Ability to access and utilize the Sling schedule App for staff work schedules and be able to·        pick up/drop assigned work shifts as needed.·        Complete shadowing tasks as assigned when new team members join the support staff team.·        Attend regularly scheduled monthly meetings and trainings.·        Maintain positive, supportive, and respectful guest relations.·        Support our focus on Diversity, Equity, and Inclusion - this includes non-judgment of the ways that people may be different than you. Refrain from using slurs or other derogatory terms, gossiping or
 coming to conclusions based on race, gender identity, sexual orientation, primary language,
 religion, physical or mental ability or other ways that people that we serve, or employ may be
 different than you.

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