Systems Administrator I

Position Title: Systems Administrator I

Compensation: Full-time Exempt (E48)

Company Information:

ARG is the longest continuously operating refinery in North America dating back to 1881. Privately held, the employees and leadership pride themselves on offering competitive pay, generous benefits and a supportive culture of growth and learning. In addition to a 401k retirement plan to which the company makes matching contributions, ARG offers participation in an Employee Stock Ownership Plan (ESOP) to qualified employees, through which they share in the profits of the company.

Scope & Responsibilities of Systems Administrator I: (Not limited to)

The Systems Administrator I will be reporting to the Network, Systems, and Cybersecurity Manager. Under regular supervision, this role will be responsible for installing, configuring, and maintaining servers, applications, system appliances, and other hardware. This role will need to monitor performance, diagnose problems, and implement solutions to the infrastructure and hardware as needed. This job will be split between backend system management and client assistance and help as well. This job also consists of being a part of the Cybersecurity Incident Response Team helping to react, triage, and remediate any Cybersecurity issues if they come up. Role will also be involved in ensuring that the Cybersecurity Incident Response plan is maintained and strengthened over time.

• Builds, Updates, troubleshoots and maintains client hardware systems.
• Trains employees on hardware and software systems
• One of the primary support contacts and solves daily user issues.
• Cleans and maintains equipment.
• Reviews and validates data.
• Implement and support cloud-based systems including but not limited to: Email, Mobile Device Management, Spam Filtering, Awareness Training, and Microsoft Azure
• Perform and maintain backup systems critical to the business to preserve data assets
• Utilizing scripting tools like Microsoft Powershell to automate and efficiently manage systems
• Manage Active Directory, including Group Policy Management, User and Group management, and Domain Administration management
• Develop and maintain documentation related to infrastructure, including specifications, policies, and procedures while working with departments to grant the necessary permissions and access they need only
• Research, Evaluate, and implement enterprise hardware and software solutions, systems-based projects, and upgrades
• Implement, Maintain, and Support physical and virtual servers (Including OS Support, Patching, and Third-party software maintenance)
• Implement, Maintain, and Support the network infrastructure of switches, routers, firewalls, and other appliances.
• Participate and help coordinate planning and organization of network infrastructure upgrades and future utilization.
• Monitor and react to network and server performance utilization to maintain uptime of critical business systems and infrastructure
• Work side by side with interns, help desk technicians, and system engineer technicians.
• Escalation support for System Technicians
• Responsible for Planning, Implementing Managing, and Maintaining Datacenter and network rack technologies (including but not limited to Servers, Network Infrastructure, and Power)
• Other duties as assigned

Benefits Available to Systems Administrator I:

• Health Insurance including Medical, Dental, Optical & Prescription
• Health Savings Accounts & Flexible-Spending Plans
• Life, Accident and Critical Illness Insurance Options
• Short & Long-term Disability Coverage
• Escalating Paid Vacation Plans
• Paid Holidays & Personal Days
• Education & Employee Assistance Plans
• Employee Stock Ownership & 401 (k) Plans

Education & Experience for Systems Administrator I:

• Bachelor’s degree in information technology; 1-3 years prior work experience.

Other Qualifications of Systems Administrator I:

• Support Cybersecurity Software packages and partners (including Endpoint Protection, Firewall, SIEM, DLP, and others)
• Proactively identify improvement opportunities and makes recommendations to IT Managers
• Prepare and present recommendations for systems enhancements and/or modifications
• Technical role as part of the Cybersecurity Incident Response Team
  1. Analyzing, Reporting, and Responding to detected Cyber Incidents
  2. Maintains Cybersecurity Monitoring Operations
  3. Proactively monitoring environment using available tools
  4. Assist with planning and designing security solutions
  5. Assisting in enhancing existing procedures of CyberSecurity Incident Response Plan
• Participate in continuous education to stay on top of the latest technologies and security risks
• Provide Helpdesk Assistance to End Users

Physical & Cognitive Demands of Systems Administrator I:

• COGNITIVE DEMANDS: Meet deadlines, focus attention, work independently, independent judgment, work with a team, communicating, reading, comprehension, critical thinking/troubleshooting.
• PHYSCIAL DEMANDS: seeing, speaking, hearing, sitting, walking, climbing, standing, reaching, listening, writing, driving, keyboarding. Push/pull/lift/carry 35 pounds.
• Some travel.

Additional Notes:

This position, as well as every other position at American Refining Group, is required to conduct their work at a high level of safety and quality performance. We require our employees to adhere to safety policies and procedures and expect they will help and encourage colleagues to do so as well. Our goal is to strive for a Zero-Incident environment that is a benefit to our employees and community. Our commitment to safety is identified as one of our core values: “Safety is our Compass”. Employees are expected to understand and operate under current Process Safety Management guidelines in accordance with their role. Adherence to our Refinery Conduct of Operations in refinery and safety-sensitive functions is critical to our ongoing commitment to reliable operations.

American Refining Group, Inc. executes and maintains an ISO certified Quality Management System to meet specified customer requirements for product performance, safety, and service.

Employees are expected to understand and operate under the guidelines of the Quality Management System while executing the functions of their position.

ARG culture promotes ongoing training and mentoring that is intended to be a developmental partnership for all (employees are subject to ongoing performance reviews and feedback).

This is not a job bid - external recruiting is being conducted concurrently with internal posting. Applicant will be selected based on qualifications and a job interview; final selection will rest solely with the Company.

Qualified individuals must be able to perform essential job functions with or without reasonable accommodations.

The above statements are intended to describe the general nature and level of work being performed; they are not to be construed as an exhaustive list of all responsibilities.

EEO Employer –ARG is committed to providing reasonable accommodation in our recruiting and employment practices. If assistance is needed to participate in the application or interview process, or to perform essential job functions, please contact Human Resources .