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Senior Solutions Engineer

3 months ago

Ann Arbor, United States DAKOTECH INC Full time
Job DescriptionJob Description

About the job

Why Work Here?

“Good pay with a work life balance Professional yet laid back environment”

Compensation

$60,000 to $85,000 Annually

Benefits Offered

Medical, 401k 5% match. Health care (stipend).

Employment Type

Full-Time

 

Who we are?

A managed service provider providing IT support clients across all industries and of varying size and complexity. We support primarily Windows based networks Servers/Terminal Servers and we are heavy with Office 365 migrations. We have a small data center operation. You should be good with networking and Windows Server/Hyper-V. We do not hire Tier 1 technicians as we want things done right the first time by you – a great Solutions Engineer.

 

Why Work Here?

We have a cool vibe. You are always learning new things. The days fly by and before you know it is 5 PM quitting time. There is little over-time. You will learn a lot of new skills. We are critical thinkers and soft skill experts. Our team values our customers first and everything else during working hours second. We stop at nothing to resolve every issue and to provide amazing IT support, the kind people send emails in about. We believe in a work life balance

We have always been a mostly-remote workforce….since 1999 – 25 years Our office is in Ann Arbor, Michigan. That said, you will be on-site 2-3 days a week at satellite offices close to your house and remote the rest of the time. It is possible you could be on-site 5 days a week if ever required.

 

What does a Senior Solutions Engineer do?

Provide stellar IT Support via a mix of on-site and remote visits to some of our 125 clients in 5 states – no you don’t have to go out of state…unless you want a work paid vacation. This role’s responsibilities include taking ownership for the technical issues faced by the clients and assisting in delivering technical as well as non-technical solutions by making use of our IT and business standards in Technology management. In short, being successful in this role is vital to ensure the success for our company and our clients. IT Support Engineers may also act as a liaison between other departments to ensure client satisfaction. Everyone here is a key player yet there is plenty of room to grow.

 

Working as Senior Systems Engineer 2 you will have the following responsibilities:

· Associate's degree in appropriate discipline and/or equivalent combination of education and experience.

· Minimum five years related work experience with a minimum of two-year’s experience installing and maintaining local area networks.

· Proven experience as IT administrator or similar role.

· Expertise in network management and help desk support.

· Setting up Client Server Networks and peer-to-peer

· Knowledge of local and wide area networks; computer software and hardware.

· Understanding of TCP/IP protocols (LAN/WAN configuration, routing, NAT, firewalling/IP tables, as well as IPSEC, V-LAN, Link Aggregation, DNS, etc.)

· Extreme familiarity with administration of Windows workstation and server operating systems including, user profile disks, Microsoft RDG, Azure AD, print redirection. We are heavy with Office 365, you must have solid knowledge which includes the ability to do migrations or at least understand the concepts without looking them up. 

· Know exactly where local event log files are.

· Optimization of copying/imaging of Windows PCs using servers and media, including simultaneous loading of multiple OEM Diagnostic software and associated licensing.

· Ability to administer a 50+ node network including firewalls.

· Ability to manage multiple projects, activities, and tasks simultaneously.

· Excellent verbal and written communication skills.

· Detail oriented with excellent analytical and problem-solving skills.

· U.S. citizen or legal permission for continuous employment in the U.S.

 

What is the work environment like?

· Amazing as in you will work here for years, maybe forever or you will leave in 30 days.

You will not be hired, or you will not remain employed if you:

· Are lazy with documentation and time tracking

· Have an issue with over-the-top client communication

· Prefer to argue your point rather than accomplish the task

· Refuse to conform to standards and processes

 

You should have the following skills to be successful:

· Comfortability with travel in the local SE Michigan area.

· Customer oriented and should be able to communicate with the clients in a clear and concise manner.

· Identify technical issues and provide technical solutions that fit both the client and company standards.

· Provide guidance and limited training to clients on how their technology works.

· Open to learning new things and remaining flexible in technology changes or processes.

· Excellent planning, documenting, and organization skills with an ability to prioritize multiple tasks.

 

Our Responsibility to You:

· We pay you competitively with direct deposit every two weeks

· We pay 65% of your medical healthcare premium and (eligible after 90 days with a max cap)

· You put in your 401k through Chase and we match it up to 5% (eligible after 90 days with a max cap)

· There is very little hierarchy which means you are driving solution with your own knowledge, yet backed by a team of others.

 

Dakotech

Microsoft Silver Partner | Small and Midmarket Cloud Solutions

Primary hours Mon – Fri | 8 am – 5pm EST

Dakotech manages IT and tech-related decisions, focusing on law firms, small and medium businesses since 1999.

Company DescriptionWe have a cool vibe. You are always learning new things. The days fly by and before you know it is 5 PM quitting time. There is little over-time but there is some. You will learn a lot of new skills. We are critical thinkers and soft skill experts. Our team values our customers first and everything else during working hours second. We stop at nothing to resolve every issue and to provide amazing IT support, the kind people send emails in about. We believe in a work life balanceCompany DescriptionWe have a cool vibe. You are always learning new things. The days fly by and before you know it is 5 PM quitting time. There is little over-time but there is some. You will learn a lot of new skills. We are critical thinkers and soft skill experts. Our team values our customers first and everything else during working hours second. We stop at nothing to resolve every issue and to provide amazing IT support, the kind people send emails in about. We believe in a work life balance