Senior Product Manager, Customer Platform

2 weeks ago

Bellevue, United States Flexport Full time
Job DescriptionJob DescriptionAbout Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced environment where solving customer problems through innovation is at the forefront? If so, we have an exciting opportunity for you to join our client platform team as a Senior Product Manager.

In this role, you will play a crucial part in shaping the future of Flexport's industry leading supply chain application, known as the Flexport Customer Platform. You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our growing

You Will:
  • Own the product roadmap for new service onboarding, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer value
  • Collaborate with Operations, Demand, Ops Tech, UX, and Implementation teams to define and deliver capabilities and technology features that keep customers' shipments moving.
  • Collaborate with Schedule, Visibility, Ocean, Air, UX, and Demand teams to define and deliver aggregated data experiences that accelerate actions for customers.
  • Champion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound paths
  • Leverage data and insights to make informed decisions, measure success, and iterate on product strategies
You should have:
  • Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred
  • 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain
  • Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies
  • Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions
  • Proven track record of driving product innovation, process optimization, and delivering measurable business impact
  • Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Preferred Qualifications:
  • Master's degree in Business Administration, Supply Chain Management, or a related field, offering advanced knowledge and strategic thinking skills pertinent to supply chain product management
  • Experience in product management for logistics systems, transportation management systems (TMS), or other supply chain execution technologies
  • Experience in an operational role in a logistics function at a freight forwarding company or other participant in international trade.
  • Proven success in driving product adoption, user engagement, and customer satisfaction in a B2B or enterprise software environment
  • Experience in leveraging advanced analytics, machine learning, and AI to enhance supply chain product capabilities and drive data-driven decision-making

#LI-Hybrid

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this position: (exclusive of bonus, equity and benefits.)$174,000—$194,000 USDCommitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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