Crew Leader

Job Summary: Under the direction of the Manager, the Crew leader will act in a lead capacity to ensure a safe and professional environment, food safety, excellent food quality and outstanding customer service.

Job Duties/Responsibilities: include the following but others may be assigned.

• Relays manager directions to associates as requested.
• Opens and closes concession as required and according to procedures. This includes ensuring a customer ready environment and observing safety/security procedures.
• Reconciles cash, prepares deposits and daily reports. Must possess strong money handling skills.
• Under Manager’s direction, will lead the food service team in regards to theft prevention, customer service, food quality, food production, merchandising and displays, receiving, pricing and stocking. Works with employees to achieve concession/zoo goals and serve as a positive role model.
• Exhibits excellent customer service and visitor assistance skills and the ability to avoid/resolve problem situations.
• Orders merchandise and supplies as assigned by manager.
• Trains seasonal associates.
• Assume responsibility for open/close process.
• Receive and stock supplies.
• Encourages adherence to set standards for customer service and food preparation by personal example and monitoring Food Service staff’s daily performance.
• Performs other duties as required.

Job Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

Education and/or Experience:

• High School Diploma or General Education Diploma (GED), at least 1-2 years of food/retail experience in a lead position.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and present information in one-on-one or small group situations to customers, clients and other employees of the organization. Ability to speak Spanish helpful.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences, and volume.

Other Skills and Abilities:

• Excellent cash handling skills required both manually and automated. Basic computer skills with working knowledge of Microsoft Word and Excel. Must have or obtain the Smith County Health District Food Training Certification. Must have a valid Texas drivers license and driving record meet the criteria for insurability under The Caldwell Foundation’s fleet liability insurance policy. Merchandising and creativity a plus.

Certificates, Licenses, Registrations:

• Valid Texas Driver License
• Food Training Certification

Reasoning Ability:

• Ability to apply common sense understanding to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form in a timely fashion. Ability to deal with problems involving a variety of concrete variables in situations where only limited standardization exists.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, climb ladders, or crawl, as well as talk, hear, taste, smell, and reach with hands and arms, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Extremely fast paced environment.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• The noise level in the work environment is frequently noisy.
• While performing the duties of this job, the employee is exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions and risk of electrical shock.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee Discount at Concessions and Gift Shop
• Employee Free Admission to Park
• Complementary Tickets for Friends / Family

Work Location:

Caldwell Zoo

2203 Martin Luther King Blvd

Tyler, Texas 75702