Lead Residential Install Technician
2 days ago
Position Summary:
As a Lead Residential Install Technician specializing in Fiber Splicing for Internet, Phone, and TV services, you'll oversee and coordinate residential installation, maintenance, and repair activities within a designated area or region. This role involves providing leadership and technical expertise to a team of technicians, ensuring that projects are completed efficiently, safely, and in accordance with company standards and customer expectations.
Position responsibilities:
- Lead and motivate a team of residential technicians, providing guidance, coaching, and support to ensure high performance and adherence to company policies and procedures.
- Conduct regular team meetings to communicate goals, expectations, and updates on projects and performance.
- Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
- Install the interior fiber-optic cable and splice it inside the NID to the exterior fiber-optic cable using a fusion fiber splicer.
- Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
- Perform on-site assessments to determine the optimal placement of equipment and wiring for efficient service delivery.
- Troubleshoot and resolve technical issues related to internet connectivity, phone, television reception, and equipment functionality.
- Educate customers on the use of equipment, features, and services to enhance their overall experience.
- Maintain accurate records of service calls, installations, and equipment inventory.
- Adhere to safety protocols and guidelines while working in residential environments.
- Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.
- Keep abreast of technological advancements and industry trends to improve skills and knowledge continuously.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
- Participate in training sessions to enhance technical proficiency and customer service skills.
Essential skills and experience:
- High school diploma or equivalent; technical certification or degree preferred.
- Previous experience in fiber-optic splicing, telecommunications, cable installation, or related field preferred.
- Strong technical aptitude with the ability to troubleshoot and resolve technical issues effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using basic hand and power tools for installation and maintenance tasks.
- Ability to climb ladders and go into crawl spaces and attics when required.
- Valid driver's license and clean driving record.
- Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
- Flexibility to work evenings, weekends, and holidays as needed.
- Commitment to adhering to safety protocols and guidelines at all times.
Work Environment:
- Required to work in both inside and outside environments in all weather conditions.
Additional Responsibilities:
- Regional Travel is required, as well as occasional after-hours or overtime work.
- Other duties as assigned
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Long term disability
- Paid time off
- Vision insurance
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