IT Manager

Summary Description

SV Labs is seeking an experienced IT Manager to support a wide range of IT functions and services. The ideal candidate will have a strong technical infrastructure background, capable of maintaining the network infrastructure, administering enterprise applications, delivering on-demand data requests, creating reports, making recommendations for improvements and supporting coupled with strong problem-solving abilities are essential.

Duties and Responsibilities

• Administer and maintain ERP software and systems to ensure seamless operations.
• Provide troubleshooting and technical support on software application-related issues.
• Document ERP processes, user manuals, and other related policies and procedures.

• Provide recommendations for system improvements and enhancements.
• Install, maintain, and oversee EDI operations. Train EDI personal in daily procedures.
• Perform network administration duties on current network operating systems.
• Operate, maintain and sustain IP based routers, switches and standard approved operating systems on network devices.
• Administer backup procedures and verify viable backups and restore procedures.
• Design and implement solutions and install and maintain network equipment to support new and emerging requirements.
• Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, and other actions.
• Ensure that network rights and privileges are commensurate with roles and responsibilities.
• Use ITSM to report and track local and enterprise user incidents and service requests.
• Monitor and sustain network operations.
• Manage supporting infrastructure and endpoint asset inventory reporting.
• This position will require on-call and after-hours support on an as-needed basis.
• Maintain and configure time clock application including report development. Troubleshoot time clock errors and maintain time clocks and scanners located throughout the company.

Essential Skills

• Windows Server Administration, Active Directory, Group Policy, PowerShell, DNS, DHCP.
• Administration of print and file management services.
• Must have experience with Cisco routers, switches, and wireless equipment.
• Must have networking TCP/IP routing experience.
• Must have experience with network break/fix of layer 2 and 3 environments
• Must be motivated and able to work effectively under average supervision.
• Must be team-oriented, placing priority on quality and successful completion of team goals.
• Experience using labeling software to design and develop manufacturing and shipping labels.
• Excellent analytical and problem-solving skills.
• Comprehension of current cyber security best practices.
• Sage X3, Formulator, TimeClock Plus, Crystal Reports experience highly desired.
• IT Infrastructure and Enterprise Application support in a manufacturing industry preferred.

SUMMARY OF BENEFITS:

$85-110k Annually

Bonus Incentive, 12-month fiscal year

Time Off

• Two (2) weeks’ vacation (increase with length of service)
• Plus+ Five (5) days Unpaid
• Six (6) Sick Days
• Eight (8) Paid Holidays
• Two (2) Floating Holidays

Health Plans

• Medical (5 Plans - 75% employer contribution) Dental & Vision Insurance
• Disability Insurance
• Paid Parental Leave
• Paid Bereavement Leave
• $10,000 Life Insurance and AD&D + Supplemental Insurance
• Flex Spending Accounts – Three (3) Accounts
• Employee Assistance Program
• Wellness Program
• 401k Employee funded

Employee Services

• Recognition & Rewards, cash & non-cash awards
• Service Awards at 1, 3, & 5-year increments
• Swag Purchase discounted through SVL Shop
• Discount Program
• Employee Charitable Match Program
• Flexible and remote work options where applicable
• Summer Hours where applicable