Audio Video Customer Care

5 days ago

Houston, United States Ford Audio-Video Systems Full time
Job DescriptionJob Description

Welcome to Ford AV, where the fusion of audio, video, lighting, music, and technical acumen forms the bedrock of extraordinary experiences. If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey. Discover the synergy between your skills and creativity as we redefine the fusion of technology and art in the AV industry. This opportunity isn't just a job posting; it's a compelling call to channel your technical prowess onto a platform where innovation and passion harmonize seamlessly. Join our team today and become a catalyst for cutting-edge advancements in Audio Video integration

Why Ford AV?

Ford AV is America’s leading audiovisual solutions integrator.  With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members. 

What you will be doing:

The Service Center Dispatcher efficiently manages in-coming service calls, schedules the Service Technicians, and performs a full range of administrative support activities for the Service Center. Under the direction of the Service Center/ Fabrication Manager, this position identifies administrative projects, performs considerable coordination, and manages multiple priorities and procedures for accomplishing the work assignment. The Service Center Dispatcher is responsible for receiving and tracking service calls; manages all work orders: originating, maintenance, and customer invoicing; inventory control; and, also processes vendor warranty work orders and invoices. Strong organization, customer service, communication, knowledge of audio-video systems and equipment and/or a technical aptitude and advanced PC skills are required; a bachelor's degree is preferred.

Qualifications:

  • Prior Experience w/ Service Center Dispatch & Scheduling
  • Prior Administrative Support Experience
  • Advanced PC Skills; 10-key by touch
  • Basic Knowledge/ Understanding of A/V Equipment and Systems
  • Excellent Organization Skills
  • Excellent Oral and Written Communication Skills
  • Detail-oriented
  • Able to Multi-Task and Manage Multiple Priorities

Salary & Benefits: Ford AV offers competitive salary and benefits including: medical, dental, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching), profit-sharing, and opportunities for advancement.

Drug Testing: Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

To Apply: Apply online at www.fordav.com/careers.

EOE/AA/M/F/D/V

Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/

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