Service Manager

5 days ago


Beaver Falls, United States Triumph Modular Full time
Job DescriptionJob Description

Reports To: Branch Selling Manager
Labor Classification: Exempt, Salary
Regular Work Schedule: 7:00 am to 3:30 pm, Monday through Friday. Up to 20% travel may be required.

About Triumph Modular, a Tecno Fast® Company
As an innovator in the modular industry, we provide high-quality temporary and permanent buildings equipped with energy-efficient elements and options to make any space as turnkey as possible. With more than 40 years of experience, Triumph’s solutions include quality storage containers, mobile offices, swing spaces, modular offices, laboratories, classrooms, temporary modular buildings, and permanent modular buildings.

About the Role
Triumph's Service Manager will report to the Branch Selling Manager and oversee daily activities in the organization's operations function. This position requires high attention to detail toward P&L administration and workforce management. This individual will exercise a willingness to deliver and install mobile offices.

Core Functions and Responsibilities:

  • Administer recurring or daily functions involving subcontractor relations, coordinating deliveries, and issuing purchase orders.
  • Assist Branch Manager in Sourcing subcontractor work and Subcontractor onboarding.
  • Assist in technical skills at the branch location or job sites including but not limited to, set-up of modular buildings, assembly of furniture, assembly of ramps, assembly of stairs, basic carpentry, troubleshooting of electrical, plumbing, and HVAC.
  • Recruit and train service technicians, drivers, and shop technicians.
  • Establish baseline costs for standard work performed and find efficiencies to reduce spend.
  • Develop and implement process improvement projects and standard work procedures that coincide with Triumph's policies of a safe workplace.
  • Maintain materials and parts inventory.
  • Establish and maintain minimum and maximum of parts, materials, and solutions.
  • Consume materials and remanufactures through Triumph's work order system.
  • Conduct monthly inventory of parts, materials, and modular structures (complex, trailer, and containers.)
  • Order and receive materials through the purchase request system.
  • Approve and allocate resources based on business priorities.
  • Evaluate and recommend changes to policies or procedures.
  • Visit sites as required.
  • Attend customer meetings as required.
  • Be a Champion of Safety, and adhere to Triumph’s Safety Policies and customers’ safety policies per contracts while on a job site.
  • Responsible for the safety of all direct reports and subcontractors.
  • Perform daily safety meetings and conduct toolbox talks twice a week.

Shop Duties

  • Clean and repair office trailers and ground-level containers.
  • Help maintain grounds, shop, and storage containers with supplies in them to keep a safe and hazard-free work environment.
  • Report to supervisor when units are clean, repaired, and ready for rent.
  • Help drivers to load and unload when needed.

*Other duties as assigned

Benefits include:

  • Salary paid weekly
  • Health, vision, and dental insurance
  • 401k with company match
  • Paid holidays
  • Paid time off (PTO)
  • Parental leave
  • Yearly safety shoe stipend
  • Opportunity to build a career within an established company

Requirements and Qualifications:

  • Bachelor’s degree preferred
  • 3+ years of management experience
  • Knowledge of field operations concepts & principles
  • Knowledge of FMCSA regulations
  • SAP experience is a plus
  • Operate all company vehicles, tools, and equipment safely and appropriately.
  • Communicate clearly and regularly (verbally and in writing).

Physical Requirement:

  • Able to lift 50lbs or more
  • Able to bend, twist, climb ladders, and get into awkward positions while maintaining equipment.
  • Ability to work in a high noise and dust level environment.


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