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Luxury Retail Assistant Retail Store Manager

1 week ago

Washington, Washington, D.C., United States Wolford Retail Stores Full time
Job Description Job Description

Wolford is seeking an experienced Luxury Retail Assistant Store Manager

Responsibilities include but are not limited to:

Sales Generation:

  • Strive to achieve store sales goals
  • Assist management with the supervision of the Clienteling programs, CRM, and customer initiatives
  • Assist management with the supervision of maximal presence on the Sales Floor
  • Plan and execute marketing activities in conjunction with the supervisor
  • Identify key areas within the market for new business development opportunities

Staff Management:

  • Effectively communicate / review store sales performance and corporate directives with staff
  • Recruitment and hiring of Sales Consultants according to HR guidelines
  • Develop team members through ongoing and annual appraisal by evaluating and monitoring individual monthly sales goals, KPIs, operations, and customer service
  • Discipline of staff in conjunction with the company policies and employee handbook
  • Monitor compliance with company dress code standards

Operations:

  • Ensure sustainable use of all processes, guidelines (operations, HR issues, financial issues, health and safety) as set by the company or federal, state, or local law
  • Assist management with the supervision of planning staff scheduling and attendance
  • Execute an excellent complaint management program according to company and regional guidelines
  • Execution of stock control and filing of stock data in order to minimize stock losses
  • Support retail team in building the right assortment for the boutique
  • Cash Handling- ensure money taken balances with information given by the POS system on a daily basis, and justify and correct any discrepancy
  • Enforce LP guidelines
  • Supervise semi-annual inventory and rectify any discrepancies
  • Assist management with the monitoring of supply levels and respect order guidelines
  • Open & closing key holding responsibilities
  • Maintain company standards of cleanliness and organization

Presentation:

  • Ensure execution of excellent visual merchandising according to company guidelines
  • Maintain sales floor, fixtures, products, packaging, and back stock areas to company standards
  • Monitor all store equipment regularly to ensure safety

Benefits & Perks

  • Become a Brand Ambassador for Wolford
  • We offer clothing from each new collection to the employees
  • Paid vacation, personal, & sick time off
  • Competitive insurance package & 401K contribution

Minimum Qualifications:

  • 1 yr + experience in the Retail industry in similar role preferred
  • Store customer service and leadership skills
  • Luxury Retail experience A+
  • Encourage feedback from staff that will aid turnover and betterment of store performance
  • MS office and Excel proficiency

About Us

Wolford is the essence of luxury on your skin. Honoring our heritage for knitting expertise, we strive for an innovative selection that complement the world's finest legwear, providing an aesthetical comfort and tailored customer experience. Ever evolving, we constantly exceed expectations and grow profitably with a desirable and innovative brand. We are proud of the unique skills of our employees and our presence around the globe. Together, we are building a company that inspires our people to reach their potential, achieve our goals and share our success.

Become part of the "World of Wolford" and actively help to shape our future