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Full/Part-Time Member Service

1 week ago

Medina, Ohio, United States Planet Fitness Full time
Job Description Job Description Benefits:
  • Black Card Membership
  • 40 hrs PTO (after one year full-time)
  • Health, Dental, Vison available (full time)
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement

Full-Time/Part-Time Member Services Representative
Your responsibilities will include but are not limited to:

Customer Service/Front Desk Activities:
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system.
  • Utilize POS system to assist with new memberships, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Equipment cleaning is done daily as per assigned units.
  • Regular restroom and wet area cleaning and stocking.

Qualifications:
  • 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Above average computer proficiency with an eye for accuracy.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and teams expectations.

Physical Demands/Requirements:
  • Continuous standing and/or walking during shift.
  • Continuous interactions with members on the phone and in person.
  • Must be able to lift up to 75 lbs.
  • Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily.

Why you should join the Planet Fitness team
  • Planet Fitnesss mission is to create a healthier planet. As a Planet Fitness team member, you contribute to changing peoples lives every day
  • Work hard and play hard with an amazing group of talented, dynamic team members.
  • Medical Insurance available (80/20 split for full-time)
  • Dental/Vision Insurance (available)
  • 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time)
  • Free Black Card Membership
  • Flexible scheduling
  • Training and uniforms provided
  • Continuous paid training.
  • Advancement available