Assistant General Manager

7 days ago

Milford, Massachusetts, United States Goldfish Swim School - Milford Full time
Job Description Job Description Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

We are looking for an Assistant General Manager to be part of our growing Goldfish Swim School Milford location. We are seeking a self starter who is motivated to grow and succeed

Very competitive compensation based on experience.

Responsibilities will include but not be limited to:

-Accountable for employees, customers and financial outcomes of the business
-Maintaining and achieving key business goals
-Encourage innovation and incorporate ideas from employees to grow the business
-Implement & inspect company and store strategies while identifying and reacting to unique needs
-Leading and developing team members with coaching, training, career counseling and direct performance development

Knowledge and Skills needed:
-Outgoing, up beat attitude that focuses on positive reinforcement
-Leadership by engaging employees as well as customers with well thought out planning
-Decision making demonstrated by using facts, logic and good judgment in a timely manner
-Personal growth displayed in understanding own strengths and needs and welcoming feedback to gain insight from mistakes
-The ability to build solid relationships with employees and customers with trust and compassion
-Ownership and initiative to solve problems and make recommendations
-Strategic thinking in creating appropriate strategies for areas of responsibility, identifying and implementing ideas
-Ability to think quick on your feet and make decisions in a fast-paced environment
-Sharp attention to detail and ability to juggle many tasks at once

Qualifications:
-Bachelor's Degree
-2 years' experience of management of 30 employees
-Customer service and relationship building experience
-Service based sales experience
-Strong organization skills, computer skills, and the ability to multi-task and effectively manage multiple situations at once
-Experience in budgeting and financial accountability preferred
-Able to sustain a high level of energy in the most positive manner

If you meet these qualifications love working with children and are looking for a job that is rewarding both professionally and financially please apply Goldfish Swim School teaches children from 4 months to 12 years old how to swim and be safer in and around the water. The tropical environment of our state of the art aquatic facility is like no other, the detailed curriculum we teach is proven with over 12 years of extraordinary results. Goldfish Swim School is not just team it is a family.

Benefits:
  • Leadership roles
  • Great pay including incentives
  • Valuable work experience
  • Increased social opportunities
  • Paid vacation
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Job Title: Assistant General Manager

Reports to: General Manager

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:

  1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
  2. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
  3. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
  4. Provides sales and marketing training to all qualified sales staff.
  5. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  6. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
  7. Gains knowledge and experience in iClassPro and Salesforce software to achieve a high level of competence in bookings, class scheduling, reporting, sales, customer database and administrative functions.
  8. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
  9. Initiates and oversees workplace employee activities (Fun Department) with the goal of achieving improved employee satisfaction.
  10. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
  11. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
  12. Schedules staff and manages payroll.
  13. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED required. Bachelors degree in business administration, communications or equivalent is desired. Three to five years management experience is preferred.

Certificates and Licenses: CPO (Certified Pool Operator) Lifeguard, CPR/AED and First Aid certifications required but can be obtained once hired.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

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