BDC/ Automotive Leads Coordinator

2 days ago

Mount Airy, North Carolina, United States Century Ford Mt Airy Full time
Job Description Job Description

We are seeking energetic individuals to join our Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their Salesman. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will responsible for follow up with potential customers via phone calls/emails/texting etc. You are their liaison to the dealership and the purchase of their vehicle.

If you are looking for an opportunity to work for a fast growing, family owned dealership, Century Ford of Mt. Airy is for you  This is a shift position: some nights, days and weekend hours (closed Sunday).  Base hourly plus commission (Commission is based on appointment set that show for their appointments) We are always looking for a qualified individuals to join our sales teams. 

At Century Ford of Mt. Airy, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  At Century Ford of Mt. Airy, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments 
  • Respond quickly to internet, phone and live chat inquiries using email, phone and  text. 
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present basic financing specials/rebates and options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show appointments and other leads as well
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily (knowledge of Elead a plus)

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Strong Multitasking skills
  • Reliable, self motivated and able to work independently
  • Must have strong computer skills (Knowledge of Elead a plus)
  • Must meet/exceed monthly goals(calls/emails/text/appointments) and keep record of Set/Show/No Show/Sold Appointments
  • Willing to submit to a pre-employment background check & drug screen
  • Valid Drivers License (must submit DMV driving record)

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