Intake Coordinator

Exciting Opportunity with Banyan Treatment Centers

We're seeking a compassionate and detail-oriented Intake Coordinator to be the first point of contact for new patients at our Milford, DE location. This role is crucial in guiding individuals through the admission process with professionalism and empathy. Beyond intake responsibilities, this position also includes Behavioral Health Technician (BHT) duties, playing a key role in patient support.

About Banyan Treatment Centers:

Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, offering a comprehensive continuum of services with the esteemed Joint Commission Accreditation (Gold Seal of Approval). Since our founding, we have grown into a trusted provider with 18 locations and Telehealth services nationwide.

In 2023, TPG's global impact investment through The Rise Fund enabled us to further expand our services. This partnership underscores our dedication to providing high-quality care and reinforces our financial stability. With over 1,600 dedicated employees, we are committed to making a meaningful impact on people's lives, delivering compassionate, quality care that extends from our internal operations to every patient interaction.

Why Join Banyan Treatment Centers?

This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As an Intake Coordinator, you will:

• Directly Impact Lives: Play a vital role in ensuring a smooth admission process and supporting individuals during a crucial phase of their recovery journey.
• Support Our Mission: Contribute to our life-changing goal to help individuals break free from the bonds of addiction.
• Skill Development: Gain valuable experience in behavioral health, enhancing skills in patient intake, support, crisis management, and effective communication.
• Career Growth Opportunities: Take advantage of our commitment to employee growth, with access to continued education, training, and advancement opportunities within the organization.
• Collaborate with a Diverse Team: Join a workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.

Position Details:

• Reporting to: Director of Operations
• Schedule: Full-time, 5 shifts per week to work second shift- 1 weekend day required.
• Location: Coatesville, PA (On-site)

Key Responsibilities:

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Required Qualifications:

• Associate degree and/or 1+ years of experience in behavioral or mental health treatment.

Preferred Qualifications:

• 1+ years of experience in behavioral or mental health treatment.
• Experience working with patients at a detox level of care.
• Familiarity with KIPU and Salesforce systems.

Personal Characteristics:

• Empathetic and Compassionate: You connect with and support patients in a respectful, understanding manner, fostering trust essential for effective patient interactions and emotional support.
• Detail-Oriented and Organized: You ensure accurate documentation and compliance with intake procedures, maintaining smooth patient transitions.
• Observant and Safety-Conscious: You stay vigilant in monitoring patients and the environment, identifying potential safety concerns and maintaining a secure setting.
• Communicative and Clear: You effectively share critical information with patients and staff, ensuring clarity in processes and expectations.
• Team-Oriented and Collaborative: You work well with others, share information effectively, and contribute positively to the team environment.

Comprehensive Benefits Include:

• Medical, Vision, and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term Disability Insurance
• 401(k) Benefit with Employer Match
• Paid Time Off
• 7 Paid Holidays, including a floating holiday
• Continuing Education Units (CEUs) & CPR Training
• Employee Assistance and Referral Programs
• Wellness Incentives

Apply Now

If you're passionate about making a difference and are ready to bring your expertise to a mission-driven team, apply today to join Banyan Treatment Centers

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class. We welcome all applicants and encourage veterans, active-duty military, and first responders to apply, in support of our First Responders Program offering.