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Guest Consultant

1 week ago

Mission Viejo, California, United States Massage Heights - Mission Viejo Full time
Job Description Job Description Benefits:
  • Company parties
  • Flexible schedule
  • Health insurance
  • Paid time off

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest. We pay hourly, plus commission.

Benefits/Perks
* Commission
Flexible Scheduling
Growth Opportunities
Paid Training
Digital Workspace
Stunning Retreats
Massage Heights Family Fund
Employee Discounts
Competitive pay with commission and bonus opportunities

Schedule/Expected work hours
68-hour shifts
Full and part-time positions available
Required 1 weekend shift
Days and evening shifts available

Responsibilities
Educate guests confidently and effectively about services and products
Achieve monthly sales targets through membership and gift card sales
Provide exceptional service by listening, communicating, and responding to guests needs
Excellent phone etiquette with an upbeat tone and strong articulation
Promote the therapeutic/wellness benefits of massage therapy and skin therapy
Develop and maintain positive relationships with members of the team and guests

Qualifications
Exceptional guest service and communication abilities
Previous experience in sales, retail, or guest services is required
Proficient with basic computer software and quick to learn new systems
Fast learner with a positive and energetic demeanor
Strong critical thinking skills, especially in resolving customer conflicts
Passionate about interacting with people and consistently delivering outstanding service
Thrives in collaborative team settings

Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services.

Company Values
Loyal
Authentic
Passionate
Diligent