Call Center Specialist
5 days ago
Job Title: Call Center Specialist
Job Location: Plano, TX 75023
Job Type: 6+ Month Contract 4 OpeningsPlease submit candidates w/ the following must-haves:
- Ability to maintain KPIs/workloads and produce quick turnarounds and resolutions for each claim tasked
- Proficiency in Excel & PPT
- Excellent communication skills - will communicate daily with customers via phone, email, text, etc.
- Well rounded personality to work closely with the team and Product Liability department.
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
-
Call Center Agent
1 day ago
Plano, Texas, United States U-Haul Part timeU-Haul - [Call Center Representative] As a Call Center Agent at U-Haul, you'll: Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation; Monitor current competitor rates and maintain inventory records; Update, review, and audit inventory reports; Answer customer inquiries...Hiring Immediately >>
-
Call Center Representative
5 days ago
Plano, Texas, United States Dexian Full timeJob Description:In this position you will be a resource in part of a complete call center buildout.This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering...
-
Call Center Manager
2 days ago
Plano, Texas, United States Fairway Lawns Full timeNOW HIRING A CALL CENTER MANAGER FOR AN IMMEDIATE FULL-TIME OPPORTUNITY Fairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and strong leadership skills. This position...
-
Call Center Manager
2 weeks ago
Plano, Texas, United States Fairway Lawns Full timeNOW HIRING A CALL CENTER MANAGER FOR AN IMMEDIATE FULL-TIME OPPORTUNITY Fairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and strong leadership skills. This position...
-
Call Center Manager
5 days ago
Plano, Texas, United States Fairway All Brands Page Full timeJob Description Job Description Description:NOW HIRING A CALL CENTER MANAGER FOR AN IMMEDIATE FULL-TIME OPPORTUNITYFairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and...
-
Call Center Supervisor
3 weeks ago
Plano, Texas, United States Fairway Lawns Full timeNOW HIRING A CALL CENTER SUPERVISOR FOR AN IMMEDIATE FULL-TIME OPPORTUNITY Fairway is seeking a Call Center Supervisor for Customer Service and Inside Sales at our Dallas, TX location. This leadership role oversees daily operations and team development within our call center. The ideal candidate has supervisory experience, inside sales expertise, and strong...
-
Call Center Supervisor
5 days ago
Plano, Texas, United States Fairway All Brands Page Full timeJob Description Job Description Description:NOW HIRING A CALL CENTER SUPERVISOR FOR AN IMMEDIATE FULL-TIME OPPORTUNITYFairway is seeking a Call Center Supervisor for Customer Service and Inside Sales at our Dallas, TX location. This leadership role oversees daily operations and team development within our call center. The ideal candidate has supervisory...
-
Call Center Supervisor
1 week ago
Plano, Texas, United States Fairway Lawns Full timeNOW HIRING A CALL CENTER SUPERVISOR FOR AN IMMEDIATE FULL-TIME OPPORTUNITY Fairway is seeking a Call Center Supervisor for Customer Service and Inside Sales at our Dallas, TX location. This leadership role oversees daily operations and team development within our call center. The ideal candidate has supervisory experience, inside sales expertise, and strong...
-
Call Center Manager
4 weeks ago
Plano, Texas, United States Fairway Lawns Full timeNOW HIRING A CALL CENTER MANAGER FOR AN IMMEDIATE FULL-TIME OPPORTUNITY Fairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and strong leadership skills. This position...
-
Call Center Liaison
6 days ago
Plano, Texas, United States TRN Full timeTRN is looking for a talented Call Center Liaison to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to clients in the Plano, TX area.In this role, you will work closely with our partner organization, the Utah Department of Transportation, to provide top-notch service to...
-
Call Center Operations Director
24 hours ago
Plano, Texas, United States Fairway Lawns Full timeCompany Overview:Fairway Corp is a dynamic and growing company seeking a Call Center Operations Director to lead our inside sales team. The ideal candidate will have call center management experience, inside sales expertise, and strong leadership skills.Key Responsibilities:Lead and develop a team of 40+ members, ensuring professional growth and...
-
Call Center Specialist
5 days ago
Plano, Texas, United States All-Safe Pest & Termite Full timeKey Responsibilities: Promptly answer calls from our valued customersSchedule service appointments while providing detailed information on our pest control and termite servicesHandle billing queries and resolve customer concerns effectivelyKeep accurate and up-to-date customer records in our systemIn addition to these responsibilities, you will also be part...
-
Call Center Representative
4 weeks ago
Plano, Texas, United States INSPYR Solutions Full timeTitle: Call Center Representative Location: Plano, Tx 75093 Duration: Contract to hire Compensation: $17.74hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the USMonday - Friday between 7am- 7pm Hybrid Scheduled - Local to Plano, Tx area Retail Energy needed*** Weekly Pay Summary: The Business Account Representative position is the...
-
Medical Call Center Representative
4 days ago
Plano, Texas, United States Dexian Full timeThe purpose of this position is to create life-long, loyal patients for Inspire by providing excellent service directly to patients, health care professionals (HCPs), and employees. You will have daily interactions with current Inspire patients, Inspire employees, and HCPs regarding device function, MRI compatibility, and sleep remote questions. These...
-
Bilingual Call Center Representative
3 days ago
Plano, Texas, United States Fast Staff Full timeJob Description Job Description ***************Call Center Agent*****************Needed urgently*We are a fast-paced staffing agency looking for individuals to join our team. Needing aninside customer service rep. Base pay is negotiable based upon experience…Base Pay: $ hour work week)Opportunity to make up to $1000+/week based upon commissions Pay is...
-
Corporate Call Center Recruiter
4 weeks ago
Plano, Texas, United States Dexian Full timeCorporate Recruiter with a focus on hiring in classes Must have high volume experienceLocation: Plano - hybridHours: BusinessThis is a great opportunity to create a positive candidate experience within a Fortune 500 Financial Services Company. You'll engage directly with business teams at the contact center, partner with hiring managers, and make a direct...
-
Data Center Specialist
2 days ago
Plano, Texas, United States NTT DATA Full timeNtt Data is a global leader in digital transformation services and we are currently looking for an experienced Data Center Specialist to join our team in the United States. As a Data Center Specialist, you will be responsible for designing, implementing and managing our data center infrastructure, including servers, storage, networking and security.Key...
-
Call Center CSR
6 days ago
Plano, Texas, United States Sunflower Bank NA Full timeCustomer Service Role DescriptionIn this role, you will be responsible for providing prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels. You will also use computer proficiency to learn new programs and participate in on-going training to stay...
-
Call Center Specialist
6 days ago
Plano, Texas, United States All-Safe Pest & Termite Full time**Key Responsibilities:**Your primary responsibilities will include: Responding to customer inquiries in a timely and professional manner. Scheduling service appointments and providing detailed information on our services. Handling billing queries and resolving customer concerns. Ensuring accurate records in our system. Qualifications:**We're looking for...
-
Trauma Center Locum Tenens Opportunity
3 days ago
Plano, Texas, United States Locum Jobs Online Full timeWe are seeking a highly skilled Cardiothoracic Anesthesiology Specialist to join our team at a dynamic trauma center located near Oklahoma City, OK. As a locum tenens provider, you will have the opportunity to work with a variety of cases, including cardiac surgeries and thoracic procedures.Key Details:Dates Needed: May 1st - end of JulyCall Ratio/Schedule:...