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Member Services Representative Shift Lead
1 week ago
We are looking for leaders
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations
But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
- Assist in recruiting, hiring, and developing an entire team of high performers
- Assist General Manager with staff oversight and management
- Assist in scheduling and supervising staff.
- Assist in ensuring entire team is providing a world class member experience at all times
- Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
- Involved in all front desk related activities including but not limited to:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to members accounts.
- Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
- Assist in supply ordering, within club needs and budget parameters.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority Thats why we are following super-strict safety and cleaning protocols.
- Mask up All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean Weve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
