Customer Service Representative

6 days ago

Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time
Job Description Job Description Benefits:
  • Licensing Paid
  • Hourly Plus Commission
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency has proudly served our community since 2007, fostering a welcoming and growth-focused workplace. With a small but mighty team of three full-time team members and one part-time team member, we emphasize collaboration, professional development, and a laid-back, friendly atmosphere.

We offer perks like paid vacation, performance bonuses, and health insurance stipends, along with hands-on training to support your success.

As a business graduate from the University of Delhi, I bring a global perspective and a passion for giving back, including supporting education and school supply donations for underserved children in India.

If youre looking for a supportive, growth-oriented environment, wed love to have you on our team

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Hemant Jiwnani - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish preferred.

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