Customer Care Specialist

5 days ago

Asheville, North Carolina, United States Terminix Service, Inc. Full time
Job Description Job Description

Terminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Asheville NC office.

Apply for this job if:

  • You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives comfortable and pest free.
  • You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
  • You are cool under pressure. You don't get flustered or take it personally when you have to deal with an upset customer.
  • You are willing to learn more, join our team

Terminix Service, Inc. cares about our employees, and want to offer you pay and benefits are to meet your needs:

  • Full time schedule is day shift 8 am - 5 pm Monday - Friday. Minimal pay discussions start at $18 hr. PLUS COMPETITIVE COMMISSION ON SALES.
  • We also offer a generous health insurance package includes medical, dental & vision, a flexible spending account, life insurance, paid holidays, paid time off, a 401k plan with a match after 6 months, a profit-sharing plan, and more perks.
  • We offer training from DAY ONE with New Hire Orientation at our HOME / CORPORATE office - hands on training with hotel with meals provided. NO OUT POCKETS COSTS for you.
  • Plus, we offer college scholarships for dependents, and real opportunities for advancement.

ABOUT TERMINIX SERVICE, INC.

Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. Headquartered in Columbia, SC., we provide exceptional Commercial & Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

A DAY IN THE LIFE AS A CUSTOMER CARE SPECIALIST

As a Customer Care Specialist, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities:

General office duties, creating reports, assist with scheduling customer appointment, process payment and invoices

Handle medium to high call volume managing inbound and outbound phone calls.

Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations, helping identify services we offer to solve their problems, etc.

Further build brand loyalty and recognition.

Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts.

Understand Terminix Service, Inc services and products to clearly share with customers.

Offer customer solutions with products and services to meet their needs and resolve any pest and other issues.

Utilize company vehicle to complete bank deposits, post office and other company business during the workday.


QUALIFICATIONS FOR A CUSTOMER CARE SPECIALIST

  • Prior office experience including billing, collections, sales, etc.
  • Prior customer service /call center customer service work experience.
  • Demonstrated sales ability.
  • Ability to discuss service and speak knowledgeably to customers.
  • Ability to upsell services to customers.
  • Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem.
  • Valid Driver's license required.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this Customer Care Specialist position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

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