HVAC Technician

6 days ago

Virginia Beach, Virginia, United States CLASSIC AIR CARE, LLC Full time
Job Description Job Description Description:

At One Hour, our HVAC Technicians are the friendly face (and hands) behind our HVAC service. If you're passionate about customer service, enjoy solving mechanical problems, and can put a smile on our clients' faces while driving a big, yellow truck loaded with tools and parts, this is the perfect opportunity for you. As a Service Technician, you'll not only provide top-notch HVAC repairs and maintenance but also build lasting relationships with our customers by delivering exceptional service and clear communication. You'll be part of a team that values dependability, continuous learning, and a commitment to excellence.

Benefits:

  • Earning potential $70,000+ We offer a competitive base salary complemented by performance-based incentives, including bonuses and commissions, directly tied to your achievements and contributions
  • Performance Bonuses – Monthly and yearly bonus opportunities to boost your income
  • Comprehensive Benefits Package – Health, dental, vision, and life insurance
  • Paid Time Off & Holidays – Enjoy work-life balance with PTO and paid holidays
  • 401(k) – Invest in your future with our retirement savings plan
  • Career Growth & Advancement – Ongoing training and opportunities to grow within the company

Responsibilities

  • Provide a high level of customer service by listening to client needs, explaining service details, and ensuring customer satisfaction throughout the service process.
  • Actively seek and incorporate customer feedback to continuously enhance service quality and tailor our approach to meet client needs.
  • Coordinate with colleagues and management on service calls, parts ordering, and scheduling to improve overall efficiency.
  • Diagnose, troubleshoot, and repair HVAC systems at customer locations, ensuring efficient and reliable service.
  • Accurately document repairs, equipment usage, and customer interactions using company systems.
  • Maintain and organize the service truck, ensuring all tools and parts are well-stocked and in good working order.
  • Adhere to all company safety protocols and regulatory standards while performing work both indoors and outdoors.
  • Work after hours, weekends, and holidays as needed to meet customer demands.
  • Maintain a clean, presentable uniform and adhere to a smoke-free workplace environment.
Requirements:
  • Demonstrated ability to provide exceptional service and communicate effectively with clients.
  • Strong organizational skills with meticulous attention to detail to ensure accurate service and documentation.
  • Ability to prioritize tasks, manage multiple service calls, and meet deadlines in a fast-paced environment.
  • Comfortable working in varied environments including confined spaces, outdoors, and in inclement weather.
  • Basic mechanical aptitude with the willingness to learn and expand technical skills.
  • Reliable, drug-free, and committed to upholding company standards.
  • Valid driver's license and a clean driving record.

Nice to Have (not required)

  • Prior experience in HVAC repair and maintenance.
  • Familiarity with operating service trucks and handling field service tools.
  • Certification or formal training in HVAC systems.
  • Experience with computerized maintenance management systems (CMMS).

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