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Customer Service Manager

1 week ago

Shawnee, Oklahoma, United States Natalie Arnett - State Farm Agent Full time
Job Description Job Description Benefits:
  • Signing bonus for pre-licensed professionals
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Natalie Arnett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Oversee the agency team and daily operations.
  • Develop and implement policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor agency staff.
QUALIFICATIONS:
  • Prior insurance experience required (5+ years preferred).
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • Must be currently licensed (Property/Casualty & Life/Health).