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Director of Guest Services and Community Ambassador

1 week ago

New York, New York, United States Flik Hospitality Group Full time
Job Description Job Description

Salary: $120000/year

Other Forms of Compensation:  

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Director of Guest Services and Community Ambassador is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring
the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Deliver a timely and clear operational update. Collaborating with Workplace Services (Client) on daily delivery basis and assist the client on other initiatives to elevate the workspace experience. Plan
experienced based events and liaison with external vendors.


REQUIREMENT:
Core Functions – Community Ambassador
Develop and assist with a collaborative environment amongst workplace members through events and personal introductions.
Event Planning – Ability to curate small and large events which are directed
to enhance workplace productivity and offer an experience-based
workplace.
Regular meetings and presentations with the Client.
Proactively act as the first point of Sales for Rapport Services Growth within
the account.
Basic Financial Budgeting and forecasting knowledge.
The ability to successfully manage, motivate team members to exceed goals
and objectives
The ability to tailor and execute actions plans
Track industry related workplace trends and suggest innovative strategies to
the client to enhance user experiences.
Effectively solve space or amenities related issues to ensure an elevated user
experience.
Has previously manage a large team size.
Guide and coach all Rapport ambassadors to deliver unique guest
experience.
Knowledge of EMS or any other Space Management Tool is preferred
Observe floor operations, user behaviors and suggest strategic changes to
continue enhancing the experience on the floor.
Experience in HR policies and Payroll is preferred.


Core Functions; Guest Services
Encourage GRO team to work towards service excellence by achieving a consistent, premium service level during every client encounter.
Demonstrate and reinforce the highest level of these standards, providing the required leadership to sustain commitment from the team.
Work with Head of Operations in scheduling daily work roster to ensure the most effective operation of the GRO Concierge desk.
Identify new initiatives for improving service standards and work with Guest Services Manager to ensure all staff are trained accordingly.
Assist Guest Services Manager to enforce all appropriate personnel policies, security, and safety procedures.
Monitor the performance of GRO team providing feedback to Manager.
Collaborate with the Conference Planning team multi-tasking by working as a Planner on-site when assistance is required.


RESPONSIBLITIES:
Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
Escalation points for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
Oversee and assist with integration of new team members
Facilitate/support events as appropriate
May serve as point of contact for external vendors/service providers
Catering set-up knowledge & SERV Safe Certified preferred.
Other duties as required.

Apply to Flik today

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1402713

Flik Hospitality Group 

JEANNE M LANE 

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