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Hotel Front Desk Attendant

1 week ago

Emerson, Iowa, United States Sleep Inn & Mainstay Suites Cartersville -Emerson Full time
Job Description Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team for the Friday, Saturday, and Sunday evening 3 pm-11 pm shift. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$13.25 hourly

Responsibilities:
  • Mitigate customer complaints as needed
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
About Company

Make it a memorable visit to Emerson

Busy travelers looking for comfortable rooms and friendly service should look no further than the Sleep InnCartersville - Emerson Lake Point hotel in Emerson. Our simply stylish, 100% smoke-free hotel is 20 minutes north of the Atlanta Metro area and offers many local sites and attractions for exploration.