Call Center Representative

1 week ago


Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Job Description Job Description Description:

Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.

As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.

Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.

Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together

Hours: 8am-5pm Monday-Friday, no nights or weekends

Pay: $18.00 per hour with potential for bonuses

Location: Cottage Grove, WI-This will be 100% onsite during training, then will have the option to go remote.

Position Overview:

Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

· Maintain good attendance and adherence to schedule.

· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

· Support multiple queues.

· Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

· Create parts orders; dispatch service technicians; collect billing information.

· Document and maintain comprehensive customer case records.

· Efficiently utilize tools and resources

· Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

· Promote a positive and collaborative team atmosphere with co-workers.

· Build and maintain working knowledge of products.

· Complete all required training and ongoing education.

· Other duties as assigned

Requirements:

Education:

· Minimum high school diploma or equivalent required

Experience:

· Demonstrated customer service experience required

· Minimum of 1 year call center experience preferred

Other Requirements:

· Working knowledge and experience with Microsoft Office suite or comparable software

· Excellent written and verbal communication skills

· Think critically to analyze and solve problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Free access to our state-of-the-art onsite workout facility

· Product discounts

· Wellness programs

· Free Yoga and workout classes

· Opportunities to earn more PTO

EOE/M/W/Vet/Disability
#ZR

  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Description Job Description Description:Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with...


  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Type Full-time Description Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential...


  • Union Grove, Wisconsin, United States Uline Full time

    Bilingual Customer Service Representative Pay from $23 to $28 per hour with significant growth and earning potential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love. Our company...


  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Type Full-timeDescriptionPosition Overview: We are one of the world's fastest-growing fitness equipment manufacturers, looking for an experienced Director of Customer Technical Support to lead our customer contact center. Under the direction of Vice Presidents of Operations, the Director of Customer Technical Support will lead the teams responsible for...


  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Description Job Description Description:Position Overview:We are one of the world's fastest-growing fitness equipment manufacturers, looking for an experienced Director of Customer Experience - Retail Division to lead our customer contact center. Under the direction of Vice Presidents of Operations, the Director of Customer Experience will lead the teams...


  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Type Full-timeDescriptionPosition Overview: We are one of the world's fastest-growing fitness equipment manufacturers, looking for an experienced Director of Customer Technical Support to lead our customer contact center. Under the direction of Vice Presidents of Operations, the Director of Customer Technical Support will lead the teams responsible for...


  • Union Grove, Wisconsin, United States Uline Full time

    Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love. Our...


  • Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Description Job Description Description:Position Overview:Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.Responsibilities:Provide Outstanding Service to Dealers, Consumers, and...

  • Pharmacy Manager

    2 weeks ago


    Cottage Grove, Wisconsin, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Pharmacy Manager

    2 weeks ago


    Cottage Grove, Wisconsin, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...