Patient Services Representative

5 days ago


Schaumburg, Illinois, United States Webster Dental Management Full time
Job Description Job Description Description:

Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in River North Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology

Position: Patient Services Representative (PSR)

ORG Type: Administrative

Reports to: Assistant Practice Manager

FLSA Status: Non-Exempt

Date: May 2023

Core Competencies

  • Exceptional personal and professional customer service
  • Effective communication and interpersonal skills
  • Accurate attention to detail and organization

Roles and Responsibilities

The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices

Duties include, but are not limited to:

  • Greet patients and guests upon arrival
  • Answers phone calls and emails and deliver messages as needed
  • Confirms and updates patient identification, demographic and insurance information
  • Obtains patient consents/referrals/authorizations
  • Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status
  • Verify insurance coverage and collect payments
  • Make financial arrangements and collect co-payments
  • Keeps waiting area clean and comfortable
  • Maintains an organized and clutter free work area
  • Present treatment plan options
  • Track case acceptance and coordinate follow ups
  • Run reports and track other key performance indicators
  • Other duties as assigned
Requirements:

Required Qualifications and Skills

  • H.S. Diploma or Equivalent
  • Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
  • Strong computer skills
  • Highly organized with excellent communication skills (both written and oral)
  • Willing to serve the Practice with a flexible schedule

Preferred Qualifications and Skills

  • Associate's degree
  • Previous experience in a dental/healthcare setting
  • Working knowledge of medical terminology

Physical Demands

Ability to sit, stand or walk for extended periods

Ability to wear a facemask for long durations


Work Environment

Work will be completed at a dental practice



  • Schaumburg, Illinois, United States The US Oncology Network Full time

    OverviewPatient Services Representative - Part-Time PRN, RemoteHourly Pay Range: $22-$25 SCOPE: Under direct supervision, prior auth submissions for chemotherapy, oncology and hematology medications, insurance eligibility, obtain chemotherapy/infusion/injection benefits, utilize insurance policies, drug indications for approvals, document final approvals...


  • Schaumburg, Illinois, United States Womens HealthFirst LLC Full time

    Job Description Job Description ** Multiple Positions Available, Full and Part-Time Available **ESSENTIAL FUNCTIONS:Greet patients and direct them through the registration process • Collect and process payments and Co-pays • Assist patients with insurance documentation and billing questions • Answer phone calls Complete Check-in./out functions •...


  • Schaumburg, Illinois, United States Solera Holdings Full time

    We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem Customer Service Representative, Customer Service, Representative, Customer Experience, Claims Specialist,...


  • Schaumburg, Illinois, United States Solera Holdings Full time

    We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem Customer Service Representative, Customer Service, Representative, Customer Experience, Claims Specialist,...


  • Schaumburg, Illinois, United States Coach Full time

    We are looking for a talented Customer Service Representative to join our team at Coach. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that every customer leaves the store satisfied.Responsibilities:Meet customer needs through solution-oriented and forward thinkingBuild relationships with...


  • Schaumburg, Illinois, United States Dave & Buster Full time

    A Day in the Life of a Guest Services RepresentativeAs a Guest Services Representative, your primary responsibility will be to provide exceptional customer service to our guests. This includes greeting them warmly, responding to their queries, and resolving any issues that may arise during their visit.Develop a deep understanding of our brand values and...


  • Schaumburg, Illinois, United States Mr. Rooter Corporation Full time

    Mr. Rooter - JobID: 100-154771005 [Customer Service Representative] As a Customer Service Representative at Mr. Rooter, you'll: Be responsible for handling incoming calls and scheduling service calls to meet customer requirements; Receive incoming calls in a professional and courteous manner; Prioritize and coordinate the scheduling of services; Coordinate...


  • Schaumburg, Illinois, United States UnitedHealth Group Full time

    Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing Customer Service Representative, Customer Service, Representative, Remote, Senior, Health, Retail, Healthcare


  • Schaumburg, Illinois, United States Guzman y Gomez Full time

    Our StoryGuzman y Gomez Mexican Kitchen was founded in 2006 with a mission to reinvent fast-food. Since then, we have been OBSESSED with food, bringing the incredible energy of Mexican culture to our customers during breakfast, lunch, and dinner.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...


  • Schaumburg, Illinois, United States Barrington Orthopedic Specialists Ltd Part time

    Job Type Part-time Description MRI ~ Receptionist (MRI ~ in office setting) Part-Time Patient Service Representative Barrington Orthopedic Specialists - we have 4 locations. Schaumburg, Bartlett, Elk Grove, Buffalo Grove, IL Since 1980 Barrington Orthopedic Specialists' specialty-trained experts have remained the premier orthopedic providers of the northwest...


  • Schaumburg, Illinois, United States Solera, Inc. Full time

    Customer Service Representative - Schaumburg, ILThe RoleWe are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions,...


  • Schaumburg, Illinois, United States Solera Holdings, Inc Full time

    Customer Service Representative - Schaumburg, ILThe RoleWe are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions,...


  • Schaumburg, Illinois, United States Solera Holdings, Inc Full time

    Customer Service Representative - Schaumburg, ILThe RoleWe are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions,...


  • Schaumburg, Illinois, United States Harvard Protection Services, LLC. Full time

    About the Role:We are looking for a skilled Customer Safety Representative to join our team at Harvard Protection Services. As a Customer Safety Representative, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients.Responsibilities:Assist customers, employees, visitors, and guests in a...


  • Schaumburg, Illinois, United States U.S. Waterproofing Full time

    We're seeking a Service Desk Representative to join our team at U.S. Waterproofing. As a key member of our support team, you'll be responsible for answering high volumes of calls, taking accurate notes, and resolving issues efficiently.About the Role:Manage a fast-paced call center environment, handling over 60 calls dailyDevelop strong relationships with...


  • Schaumburg, Illinois, United States Vortex Industries Full time

    Job Type Full-time Description Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our...


  • Schaumburg, Illinois, United States Solera Holdings, Inc Full time

    Customer Service Representative, Schaumburg IllinoisWho We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today,...


  • Schaumburg, Illinois, United States U.S. Waterproofing Full time

    Do you enjoy engaging with people over the phone and providing exceptional service?Are you a positive, upbeat communicator who stays calm under pressure?Do you thrive in fast-paced environments and enjoy helping customers over the phone?If this sounds like the perfect fit for you, keep readingWe're looking for a motivated and upbeat Customer Service...


  • Schaumburg, Illinois, United States Village of Schaumburg Full time

    We are seeking a highly skilled and experienced customer service professional to join our team in the Village of Schaumburg. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling phone calls, assisting with data entry, and performing various clerical tasks.The ideal candidate will have a...


  • Schaumburg, Illinois, United States Federal Express Corporation Full time

    Job SummaryFederal Express Corporation is seeking a highly motivated Route Service Representative to join our team. In this role, you will be responsible for delivering packages to customers, operating company vehicles, and providing exceptional customer service.Key ResponsibilitiesDeliver packages to customers in a timely and efficient mannerOperate company...