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Customer Service Representative

3 weeks ago

Jersey City, New Jersey, United States Alberto Santana - State Farm Agent Full time
Job Description Job Description Benefits:
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

About Us:
Our agency has been proudly serving the community for 16 years, building a strong foundation of trust and exceptional service. We have a dedicated and talented team of six members who work collaboratively to provide top-notch support to our clients.

Why Join Us?
With a supportive team environment and a commitment to excellence, our agency provides the perfect opportunity to grow your career and make a difference in the lives of our clients.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alberto Santana - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.