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host/cashier- copper whisk

1 week ago

Florence, United States Belterra Casino Resort Full time
Job Description Job Description Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Host/Cashier is responsible for providing superior service to both the internal and external customer.  The position is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. This individual is responsible for ensuring that guests feel welcome and comfortable in accordance with Belterra Casino Resort customer service standards.

The Host/Cashier:

  • Is responsible for actively building and retaining customer relations and acts as a mentor to other employees while providing superior customer service.
  • Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
  • Provides information on all aspects of Boyd Gaming's services and facilities to guests.
  • Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
  • Is responsible for the pickup, countdown and return of cash bank from miscellaneous count.
  • Opens register, prepares and completes all paperwork for assigned outlet in an organized manner.
  • Answers inquiries before completing sales transactions
Qualifications
  • Demonstrated ability to effectively communicate with guests
  • Demonstrated proper telephone etiquette
  • Demonstrated ability to operate electronic reservation system and flow charts
  • Basic mathematical skills.
  • Excellent customer service skills.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Must be at least 16 years of age.

These skills and abilities are typically acquired through two (2) months of on-the-job training or through related cashier or host experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.