Yawkey Front Desk Specialist
4 days ago
SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.
Pays $23.40 per hour - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour.
LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.
SUMMARY OF THE POSITION:
The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the direct care of guests; responds to guests in a timely and professional manner based on the prioritization of guests' needs. The FDGSS provide a welcoming environment at the front desk area for both staff and guests. The FDGSS Is responsible for documenting the shift's activities, and use proper communication channels for crisis support. They will answer general phone calls and problem solve questions whenever possible. The FDGSS is required to stay energized and focused even when demands are ambiguous and strenuous. The FDGSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The FDGSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
The Front Desk Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources. They will assist with the connecting guests to appropriate housing pathways & resources to aid guest on rapidly working on housing.
Requirements:EDUCATION/TRAINING:
REQUIRED:
- High School diploma or GED
PREFERRED:
- Valid MA driver's license in good standing
- Bilingual English/Spanish
- Knowledgeable using MS Outlook
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of one (1) year of experience in the Human Services field
- Excellent telephone and email communications skills
PREFERRED:
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
- Experience working with HMIS
- Experience in a customer service environment
-
Front Desk Specialist
2 days ago
Boston, Massachusetts, United States Boston Medical Center Full timeAbout the RoleWe are seeking a skilled and dedicated Front Desk Specialist to join our team at Boston Medical Center. As a key member of our front desk team, you will provide exceptional customer service to patients, families, and staff, while also ensuring the smooth operation of our front desk operations.Key Responsibilities:Answer phone calls, respond to...
-
Front Desk Administrator
3 days ago
Boston, Massachusetts, United States Commonwealth of Massachusetts Full timeDescription : Executive Office of Energy and Environmental Affairs (EEA) is seeking a Front Desk Administrator.The EEA Front Desk Administrator Assistant assists the Facilities Management Department of the Executive Office of Energy and Environmental Affairs with the day-to-day operations and responsibilities of the EEA Front Desk Coverage among other...
-
Senior Front End Engineer Specialist
6 days ago
Boston, Massachusetts, United States The Trade Desk Full timeOverviewThe Trade Desk is a leading company in the global advertising industry, aiming to transform it through innovative solutions. As a Senior Front End Engineer, you will be part of the OpenPass team, responsible for building a Single Sign-On (SSO) solution for the open internet.
-
Front Desk Administrator
2 days ago
Boston, Massachusetts, United States State of Massachusetts Full timeWho We Are:The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts' environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make...
-
Front Desk Administrative Specialist
1 day ago
Boston, Massachusetts, United States Boston Medical Center Full timeJob DescriptionThe Front Desk Administrative Specialist is responsible for providing exceptional patient care and administrative support to the Primary Care Clinic. This role requires strong organizational skills, attention to detail, and ability to work effectively in a team environment. The ideal candidate will be able to prioritize tasks, maintain...
-
Front Desk Associates, Seaport
2 weeks ago
Boston, Massachusetts, United States Equinox Group Full timeWe are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Seaport Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization. Professionally greet Front Desk Associate, Associate, Front Desk, Instructor, Hotel
-
Front Desk Manager
14 hours ago
Boston, Massachusetts, United States Captura Hall Full timeCaptura Hall seeks a detail-oriented Front Office Representative to manage front desk operations, provide administrative support, and ensure a welcoming environment for visitors. Key responsibilities include greeting clients, answering phone calls, maintaining a clean reception area, scheduling appointments, processing mail and packages, and assisting with...
-
Hotel Front Desk Manager Assistant
7 days ago
Boston, Massachusetts, United States Chateau Elan Full timeJob Role SummaryThe Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Office, providing exceptional customer service, and ensuring compliance with corporate policies and procedures. This is an excellent opportunity for someone who is passionate about delivering exceptional...
-
Front Desk Supervisor
2 weeks ago
Boston, Massachusetts, United States Colwen Management Inc Full timeFront Desk Supervisor - AC Hotel Cleveland CircleJob Category: Rooms Front OfficeRequisition Number: FRONT003034Posted: March 13, 2025Location: AC Hotel by Marriott Boston Cleveland Circle, 395 Chestnut Hill Avenue, Brighton, MA 02135, USAAC Hotel Cleveland Circle is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team....
-
Front Desk Manager
3 weeks ago
Boston, Massachusetts, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Front Desk Representative
2 days ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeBoston Children's Hospital is seeking a highly skilled Front Desk Representative to join our team!About the RoleThis is an exciting opportunity to join our front desk team and provide exceptional patient care and support.Key ResponsibilitiesGreet and direct patients, families, and visitorsMonitor daily schedules and coordinate patient flowReconcile payments...
-
Front Desk Supervisor
3 days ago
Boston, Massachusetts, United States Theboxerboston Full timeJoin to apply for the Front Desk Supervisor role at The Boxer Boston Hotel 3 days ago Be among the first 25 applicants Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant...
-
Front Desk Receptionist EVENINGS
2 days ago
Boston, Massachusetts, United States Brighton House Rehab & Nursing Center Full timeBrighton House Rehab & Nursing Center - Brighton House Rehabilitation and Nursing Center, is currently seeking Front Desk Receptionist on our Evening shift to join our team Our compassionate and experienced staff will help you reach your maximum potential in this role. Brighton House is a beautiful facility located in Brighton, MA. Our facility is full of...
-
Front Desk Agent
3 days ago
Boston, Massachusetts, United States Compass Group, North America Part timeAre you a customer-focused individual looking for a new challenge? We are seeking a Front Desk Agent to join our team at Compass Group, North America. In this role, you will be responsible for checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services and amenities.What We Offer:A competitive salary range of $25.00 to...
-
Front Desk Supervisor
2 weeks ago
Boston, Massachusetts, United States SalonJobs, Inc. Full timeAre you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment?Bella Santé is seeking a full-time Front Desk Supervisor in our Boston location. We are searching for bright, outgoing, capable, hands-on leaders to join our prestigious team. This position is educational, enriching and...
-
Front Desk Representative
6 days ago
Boston, Massachusetts, United States Children's Hospital Boston Full timeFront Desk RepresentativeJob Overview:We are seeking a skilled Front Desk Representative to join our team at Children's Hospital Boston. As a key member of our Ambulatory Services department, you will be responsible for greeting patients, families, and visitors, and providing exceptional customer service to support unit operations.Your Key...
-
Hotel Front Desk Lead
3 days ago
Boston, Massachusetts, United States Jobleads-US Full timeAbout The RoleThe Hotel Front Desk Lead is a pivotal position at Jobleads-US, responsible for representing our brand and driving the success of our Front Office, Rooms Reservations, and Housekeeping departments. This role demands exceptional leadership skills, with a focus on fostering a positive work environment that encourages growth and development among...
-
Yawkey House Shelter Evening Counselor
3 days ago
Boston, Massachusetts, United States Jobleads-US Full time2 Positions for - Yawkey House Shelter Evening Counselor1 - SCHEDULE: 40 hours, Thursday-Monday 2:45PM-11:15PM. Essential position during weather or other emergencies.2 - SCHEDULE: 40 hours, Friday-Tuesday 2:45PM-11:15PM. Essential position during weather or other emergencies.Pays $21.40 per hour DOEThis position carries a retention bonus of $1500.00,...
-
Front Desk Coordinator
5 days ago
Boston, Massachusetts, United States Cambay Healthcare Full time**Company Overview**Cambay Healthcare is committed to providing high-quality patient care in a fast-paced environment. We are seeking an Administrative Professional to join our team as a Receptionist Manager.Job Description:This role involves managing the front desk, handling patient inquiries, and maintaining accurate records. The successful candidate will...
-
Director of Front Desk Operations
2 days ago
Boston, Massachusetts, United States Marriott Hotels & Resorts Full time**Job Description**As a Director of Front Desk Operations, you will be responsible for leading the front office team to deliver exceptional guest experiences at Marriott Hotels & Resorts.Your key responsibilities will include:Developing and implementing front office strategies to improve efficiency and productivityLeading and motivating the front desk team...