Host
5 days ago
HOST JOB SUMMARY
We pride ourselves a welcoming and friendly dining experience for all of our guests and want your help to achieve Our Mission, Every Guest Leaves Happy. As a host on our team, you will utilize your strong interpersonal skills to assist the servers in creating a positive impression of the restaurant's hospitality, excellent service, and high standards. You will greet guests upon arrival, thank them upon leaving, have professional & hospitable communication, and set the tone for a great experience. Hosts monitor the flow of the restaurant through managing seating, reservations, and wait lists. The fast-paced and high-energy environment will challenge you as you play an important role in the overall success of the restaurant and guest experience.
Compensation & Benefits:
- $16.50 per hour plus tips
- Paid Sick Leave
- Flexible schedule
- Discounts on meals
- Career advancement opportunities
Key Responsibilities:
- Contribute to Our Mission, Every Guest Leaves Happy, through teamwork, hospitality, proactive communication, and helping outside your role as needed.
- Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality.
- Answer incoming calls to the restaurant and provide appropriate service.
- Observant to guests' needs throughout dining experience and communicate needs proactively to ensure they receive high quality service.
- Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate.
- Tend to special guest needs and requests with hospitality and a sense of urgency.
- Protects establishment and patrons by adhering to sanitation and safety policies.
- Maintain composure in a fast-paced environment.
- Respond urgently and appropriately to guests' and coworkers' needs.
- Exhibit a professional appearance and mannerisms.
- Ensure guests are enjoying their experience and take action to correct any problems.
- Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies.
- Concludes the guest experience by acknowledging choice of establishment and inviting patrons to return.
- Complete assigned sidework at the beginning, during, and at end of shift.
Requirements:
- A desire to help out where needed and work as part of a team.
- Passion for providing extraordinary service.
- Must be upbeat, outgoing, and positive.
- Must be able to assist guests and possess great guest relations skills.
- Ability to work positively in a fast-paced environment.
- Ability to stand/walk and stay focused and alert for extended periods of time.
- Excellent communication skills (via phone and in-person).
- Strong organizational skills with the ability to monitor the entire dining and bar area.
- Flexibility to work a variety of shifts.
- Must be able to reach, bend, stoop, and wipe.
- Must be able to carry trays or supplies (up to 25 lbs.)
- Food Handler Certification.
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