Personal Injury Intake Manager

5 days ago


Beverly Hills, California, United States SEDAGHAT LAW GROUP APC Full time
Job Description Job Description Benefits:
  • Free Parking
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off

A well respected and growing plaintiff personal injury law firm is currently seeking an Intake Manager for our Intake Department. Candidates must be reliable and dedicated to long-term employment. Must have excellent customer service skills, be an excellent communicator/listener, and be a strong multi-tasker. Position involves speaking with potential clients via phone, gathering information and documents from potential clients, and scheduling appointments with attorneys, etc.

Responsibilities include, but are not limited to, the following:
  • Conduct initial phone calls or in-person meetings with potential clients to gather information about their legal issues. Screen potential clients to determine if they have a valid case
  • Quickly learn and retain the requirements for potential clients for eligibility of the Firms services.
  • Take detailed notes and gather relevant information from clients, including facts of their case, relevant documents, etc.
  • Maintain accurate and up-to-date records of all intake processes
  • Ensure that all intake processes are in compliance with relevant laws, regulations, and ethics rules
  • Manage intake department and ensure all potential clients are being followed up on
Qualifications:
  • Minimum 2 year experience, 3 years preferred, but not required of intake experience or related field.
  • Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
  • Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
  • Team-oriented with the ability to work well with others in a collaborative, professional work environment.
  • Knowledge of firm-used business applications preferred (File Vine, Lead Docket, MS Office products)
  • Spanish speaking is required

BENEFITS
  • Sick Pay
  • Bonus structure
  • Paid Holidays
  • 401(k)
  • Health Insurance
  • Free Parking
Job Type: Full-time

Pay: $70, annually (based on experience)

Schedule: 8 hour shift

Ability to Commute: Beverly Hills, CA Required)

Work Location: In person


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