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Bicycle Retail Sales Associate

1 week ago

Portage, Michigan, United States Pedal Full time
Job Description Job Description
Summary

Sales Associates are the conduit to meeting to our customers' needs by providing knowledgeable solutions with enthusiasm. This role must be solution focused with good overall product knowledge.

Duties
  • Exemplify and contribute to Pedals' service oriented, quality focused, problem solving, and fun store environment.
  • Greet customers, answer questions, and solve customers' needs.
  • Route customers to more experienced sales staff if necessary.
  • Develop rapport with all customers and be able to explain the uniqueness of Pedal.
  • Helps customers make selections by building customer confidence; offering suggestions and opinions.
  • Efficiently process customer payments and enter personal data in the POS system.
  • Restock sales floor with back product from inventory.
  • Identify needs for product fills and make recommendations for order fills.
  • Accurately place special orders for customers.
  • When presented with a challenging situation, take the initiative to solve the customer issue and make recommendations for a solution.
  • Answer calls with a smile in your voice and with the same mindset as face to face customers, assisting with questions or routing calls appropriately.
  • Assist customers with loading and unloading their vehicles.
  • Install bike racks on customer's vehicles correctly and safely.
  • Attend offsite outreach or Pedal events.
  • Clean and spit shine (maintain) all areas of the store.
  • Other duties may be assigned to serve our customer's needs.
Requirements
  • Motivated to work in the cycling industry and constantly increasing product knowledge.
  • Very good organization skills with attention to detail, quality, and follow through.
  • Enjoys troubleshooting and finding a better way.
  • Portray a service mindset, where our customers come first.
  • Able to juggle many tasks and prioritize needs.
  • Excellent communication skills, both verbal and written.
  • Good math skills (i.e., giving change to customers, working with POS and computer systems, etc.).
  • Proficient with computer applications and able to learn Pedals' POS system.
  • Operates under the highest ethical standards.
  • Plans ahead to ensure commitments are met and arrives to work on-time for all shifts or meetings.
Nice To Haves

Retail experience.
Bicycle retail experience.

Benefits

Incentive bonus
Vacation
Sick Pay
Retirement plan

About Us

PEDAL is a full-service bike shop specializing in high-quality bikes for all types of riders. That's nice. But what we're really doing is solving problems. We might solve it with a product in our stores. One of our skilled technicians might solve it in our service departments. We might solve it with some advice over the phone or in person. In these and other ways we are committed to connecting people to cycling in the most friendly and professional way we can.