Field Engineer NJ
1 month ago
Reports to Field Service Manager
Provide customers in the pharmaceutical and nutraceutical Oral Solid Dosage manufacturing industry with prompt, efficient, and exemplary customer service via new machines installations, troubleshooting existing equipment, process reviews, and/or training either from the office or on-site at the customers' facilities.
Duties and responsibilities:
* Provide service, repair, and maintenance of tablet presses, capsule fillers, computers, and all peripheral equipment.
* Perform installations (including production start-up and validation), preventative maintenance reviews and calibrations of tablet presses, capsule fillers, and/or peripheral equipment.
* Perform all electrical and/or mechanical work including partial or complete overhauls of tablet presses and capsule fillers.
* Conduct training at customers site on various topics after completion of internal training program
* Provide customer support through telephone troubleshooting on tablet presses and encapsulation fillers.
* Basic Computer programming after successful completion of inhouse training program.
* Maintain daily records of service/troubleshooting calls with customers in the Company's CRM system.
* Promote OEM replacement parts and upgrade sales whenever possible.
Qualifications
* Must be willing to travel extensively (overnight stays required, including weekends).
* Proficient in industrial mechanics and electrical controls paired with troubleshooting skills.
* Understanding of computers and IT networks
* Fluency in English with a second language a plus.
* Ability to work with minimal supervision
* Aptitude to work in a collaborative team setting to resolve problems in an timely manner
Working conditions
* Requires working in the facility in Rockaway, NJ.
* Allows for Home office according to the company's Home Office policy.
* Requires extensive domestic travel in the United States and Puerto Rico and occasional international travel.
* Requires occasionally working weekends and extra time as needed.
Pro038
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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