Wakefield Thermal Solutions | Senior IT Help Desk Technician NH

1 week ago

exeter, United States Wakefield Thermal Solutions Full time

Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.

Our Mission: Our businesses have made an all-encompassing commitment across all levels of the organization to never sacrifice safety. Deliver industry leading quality, and on-time delivery while providing an exceptional customer experience. Position ourselves as a leader in the industry through technological advancements and supply chain excellence. Promote a culture of success and excellence through accountability, collaboration, engagement, and shared belief in our vision.

SUMMARY:

The SR IT Help Desk Technician plays a valuable role in assisting end users with technical and product support by diagnosing and resolving technical issues in a multi-location, manufacturing organization.  Additionally, this position involves maintaining and troubleshooting the company's IT infrastructure to deliver essential applications and data. The SR IT Help Desk Technician will collaborate with team members across the corporate IT group and other Thermal Solution Segment locations to ensure high service standards and customer satisfaction. Seated at the corporate location in Nashua, NH, and working on site five days per week, this role requires flexibility to adapt to changing business needs and technological developments within the Thermal Solution Segment. This incumbent will be expected to embrace and exhibit our culture or honesty, integrity, and good corporate citizenship.

DESCRIPTION:

  • Strive towards a culture of proactive safety.
  • Support our culture of integrity and openness. Exemplify the highest standard of conduct and ethical behavior.
  • Utilizing the help desk ticket management system, respond and follow up in a timely manner on technical help tickets for a multi-location organization with 6 US based facilities.
  • Provide IT support for Windows, Microsoft Office, and a variety of other applications.
  • Use the Microsoft Office 365 platform to assist with account access issues, passwords, and installation of software using remote TeamViewer and MS Teams programs.
  • Perform computer hardware replacement and hardware maintenance.
  • Investigate and implement solutions to technical issues.
  • Identify recurring technical issues and propose solutions to address root problems.
  • Escalate networking and system-related technical issues and requests to the corporate IT team.
  • Provide audio/visual setup and support for customer meetings and high-level presentations.
  • Update and repurpose existing computers, phones, and tablets.
  • Plan and oversee deployment of new computers during the on boarding process for new hires.
  • By following detailed checklist and security requirements, support Human Resources in off-boarding process.
  • Maintain IT related inventory in an organized and well-kept manner, following proper procedure for ordering of equipment.
  • Proactively stay knowledgeable of modern technologies by seeking out and researching opportunities to increase knowledge and skills on computer-related peripherals and products.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Perform special projects and complete all other duties as assigned from corporate group and segment level internal stakeholders.
  • Provide technical support for IT infrastructure, including servers, networks, storage systems, and end-user devices across a limited number of locations.
  • Ensure the application and adherence to security policies in alignment with global IT infrastructure standards and best practices.
  • Assist with the deployment of infrastructure projects, upgrades, and IT improvements, ensuring alignment with global IT strategies.
  • Serve as IT channel of communication for Heico IT and ASG operating company for training, services, upgrades, patches, etc.
  • Capable of providing 24 x 7 support for security breaches; (not typical, only as necessary).

REQUIREMENTS:

  • Bachelor’s degree in information technology, computer science, and/or a related field. Will consider years of relative experience & appropriate technical training and certifications in lieu of formal education.
  • 5-7 + years’ experience of operational experience in IT end user support and IT infrastructure support.
  • Strong understanding of infrastructure systems, including networking, server management, storage, user support, and security policies.
  • Hands-on experience with IT infrastructure, including servers, networking, storage, and user support across multiple locations.
  • Experience with routine maintenance and troubleshooting of local IT environments.
  • Competent using Microsoft products such as the following: Microsoft server operating systems, Active Directory, Enterprise Office 365, Exchange, OneDrive, SharePoint, Teams.
  • Working knowledge of Apple iOS and Android mobile systems.
  • Knowledgeable regarding IT service desk management systems.
  • Knowledgeable regarding general IT networking and server/storage operations, troubleshooting of printing and common printer operations and issues.
  • Service oriented approach in IT (ITIL certified is highly desirable).
  • Able to conceptualize hardware/software and network interoperability to diagnose problems in a logical manner.
  • Knowledge of cybersecurity protocols and standards.
  • Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions).
  • Good analytical, communication and presentation skills.
  • Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
  • Efficient and resilient working style (e.g. priority setting, willingness to work overtime in peaks, absorb pressure).

  • Wakefield Thermal Solutions | Senior IT Help Desk Technician NH

    10 hours ago

    exeter, United States Wakefield Thermal Solutions Full time

    Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells...

  • Senior IT Help Desk Technician NH

    3 weeks ago

    exeter, United States Wakefield Thermal Solutions Full time

    Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells...

  • Registered Behavior Technician

    5 days ago

    Exeter, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Sunbelt Staffing is currently working with a school district that is actively looking for Registered Behavior Technicians (RBT) near Exeter, NH. Interviews are currently being scheduled, so please apply below if interested.Opening: Registered Behavior Technician (RBT)...

  • Registered Behavior Technician

    5 days ago

    Exeter, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Sunbelt Staffing is currently working with a school district that is actively looking for Registered Behavior Technicians (RBT) near Exeter, NH. Interviews are currently being scheduled, so please apply below if interested.Opening: Registered Behavior Technician (RBT)...

  • Senior Biotechnologist – Lonza NH

    6 days ago

    Exeter, United States Lonza Full time

    Senior Biotechnologist – Lonza NH at Lonza summary: The Senior Biotechnologist at Lonza AG in New Hampshire leads manufacturing operations within the Cell Gene Therapy network, ensuring safety objectives are met and processes are effectively implemented. With over five years of experience, the role requires outstanding communication skills and the...

  • Senior Biotechnologist – Lonza NH

    5 days ago

    Exeter, United States Lonza Full time

    Senior Biotechnologist – Lonza NH at Lonza summary: The Senior Biotechnologist at Lonza AG in New Hampshire leads manufacturing operations within the Cell Gene Therapy network, ensuring safety objectives are met and processes are effectively implemented. With over five years of experience, the role requires outstanding communication skills and the...

  • HealthTrust Workforce Solutions | RN

    1 month ago

    exeter, United States HealthTrust Workforce Solutions Full time

    RN - Intermediate Care at HealthTrust Workforce Solutions summary: The RN Intermediate Care position at HealthTrust involves providing compassionate nursing care in a hospital setting for a 13-week assignment. The ideal candidate must have a degree in nursing, a current state nursing license, and at least one year of acute care experience. HealthTrust...

  • HealthTrust Workforce Solutions | RN

    1 month ago

    exeter, United States HealthTrust Workforce Solutions Full time

    RN - Operating Room at HealthTrust Workforce Solutions summary: The RN - Operating Room role at HealthTrust seeks a skilled and compassionate nurse with at least one year of acute care experience for a 13-week assignment. The position offers competitive pay, guaranteed hours, and access to numerous career opportunities within the HCA network. HealthTrust...

  • HealthTrust Workforce Solutions | RN

    1 month ago

    exeter, United States HealthTrust Workforce Solutions Full time

    RN - Emergency Room at HealthTrust Workforce Solutions summary: As an RN in the Emergency Room at Portsmouth Regional Hospital, you will provide compassionate care to patients in a fast-paced environment. The role requires a minimum of one year of acute care experience and a current state nursing license. HealthTrust offers competitive pay packages and...

  • Occupational Therapist Position in Exeter, NH

    2 weeks ago

    Exeter, New Hampshire, United States Sunbelt Staffing Full time

    Job OpportunityWe are seeking a highly skilled Occupational Therapist to join our team in Exeter, NH. This is a full-time position with guaranteed hours and benefits.About the RoleThis role involves working with students in a K-5th school setting, managing a caseload of mild-moderate diagnoses. The ideal candidate will have at least 1+ years of occupational...

  • Emergency Room Nurse

    3 weeks ago

    Exeter, California, United States HealthTrust Workforce Solutions Full time

    Job OverviewWe are seeking a compassionate and skilled RN for a 13-week nursing assignment at our partnering hospital in Portsmouth, NH.Compensation PackageOur competitive pay packages include guaranteed hours, weekly direct deposit options, and a 401k with company match. You can also earn up to $750 for referrals.About the JobThis nursing assignment offers...

  • Medical Front Desk

    4 weeks ago

    Exeter, United States Northeast Dermatology Associates Full time

    Northeast Dermatology Associates is thriving and innovative medical practice that provides exceptional care to patients in our local community. We are currently seeking a Patient Services Representative II / Front Desk Receptionist to join our team and provide support to our patients. Our practice offers a warm and friendly environment where patients feel...

  • Medical Imaging Specialist

    3 weeks ago

    Exeter, California, United States AMN Healthcare Allied Full time

    Cath Lab Technologist Opportunity in Exeter, NHWe are seeking a skilled Cath Lab Technologist to join our team in Exeter, New Hampshire. As a key member of our healthcare team, you will be responsible for assisting with cardiac catheterization procedures and providing exceptional patient care.About the JobThis is a 13-week travel assignment with a...

  • Medical Front Desk

    1 month ago

    Exeter, United States Northeast Dermatology Associates Full time

    Northeast Dermatology Associates is thriving and innovative medical practice that provides exceptional care to patients in our local community. We are currently seeking a Patient Services Representative II / Front Desk Receptionist to join our team and provide support to our patients. Our practice offers a warm and friendly environment where patients feel...

  • Caregiver/Transporter - Temporary/Contract

    2 days ago

    Exeter, United States Rockingham County NH Full time

    Salary: $25.00 Hourly Location : Brentwood, NH Job Type: Full-time Job Number: 21-00280 Department: Long Term Care Services Administration Staff Division: LTC Administration Opening Date: 04/05/2024 Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney's...

  • Medical-Surgical Registered Nurse

    4 weeks ago

    Exeter, New Hampshire, United States HealthTrust Workforce Solutions Full time

    About This OpportunityAs a Medical-Surgical Registered Nurse at HealthTrust Workforce Solutions in Portsmouth, NH, you will provide exceptional patient care in a hospital setting. Enjoy competitive pay and a range of benefits.Compensation & BenefitsOur 13-week assignment offers:$93,500 - $104,500 estimated annual salary based on location and...

  • Home Risk Assessment Clinician

    3 weeks ago

    Exeter, New Hampshire, United States Matrix Medical Network Full time

    About Matrix Medical NetworkMatrix Medical Network is a leading provider of clinical services and solutions that empower primary care providers to deliver high-quality patient care. Our comprehensive health assessment program helps identify undiagnosed conditions and promotes better health outcomes.Job OpportunityWe are seeking a skilled Nurse Practitioner...

  • Senior Clinical Nurse

    3 weeks ago

    Exeter, California, United States HealthTrust Workforce Solutions Full time

    About This OpportunityWe are seeking a compassionate and skilled Senior Clinical Nurse to join our team in an Intermediate Care role at Portsmouth Regional Hospital NH.Job SummaryThis is a 13-week nursing assignment where you will provide high-quality patient care in a hospital setting.What We OfferA competitive salary of $120,000 per year, depending on...

  • Nurse Practitioner Opportunity in Portsmouth, NH

    1 month ago

    Exeter, California, United States HealthTrust Workforce Solutions Full time

    We are seeking a compassionate and skilled RN to join our team for a 13-week nursing assignment in Portsmouth, NH. At HealthTrust, we pride ourselves on crafting opportunities that expand skill sets and broaden career horizons.Job Details• Location: HWS - 333 BORTHWICK AVE PORTSMOUTH, NHID: 871187Job Board: EVWhat We OfferCompetitive Pay PackagesGuaranteed...

  • HealthTrust Workforce Solutions | RN

    3 weeks ago

    exeter, United States HealthTrust Workforce Solutions Full time

    RN - Telemetry at HealthTrust Workforce Solutions summary: The RN - Telemetry will provide compassionate care to patients in a hospital setting, focusing on telemetry and acute care nursing. This temporary 13-week assignment includes competitive pay, guaranteed hours, and access to numerous career opportunities within a leading healthcare system....