Systems Analyst NH

1 week ago

merrimack, United States Fidelity TalentSource LLC Full time


Job Description:

SALESFORCE ADMINISTRATOR ANALYST

The Role

You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code.  The experiences you create will be used by our client facing associates. You will have to deeply understand our clients, deeply understand our associates, and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our client’s needs.

The Expertise and Skills You Bring

  • Bachelors or equivalent.

  • Salesforce.com Administrator certification required.

  • Salesforce.com App Builder certification desired1.

  • Salesforce.com Advanced Administrator certification desired1.

    • 1: If not held at start of role, additional certification(s) expected within 12 month increments per certification

  • 2\u002B Years application support.

  • Strong Communication abilities

    • Active listening skills and excellent written and oral communications skills are critical for interactions with our users.

    • Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.

    • Ability to empathize with customers and convey confidence while paying attention to detail.

  • Organization and Prioritization

    • Ability to multi-task in a fast-paced environment.

    • Ability to prioritize work based on business impact and SLAs.

    • Achieve results while preserving relationships.

  • Technical Acumen

    • Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.

    • Ability to analyze trends and recommend improvements.

    • Expertise working with Microsoft Excel functions (e.g. VLOOKUP)

    • Experience with Salesforce.com or similar applications.

    • Ability to understand relational databases.

    • Experience with SQL.

The Team

Your work will support the client and associate experience for Fidelity’s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business constitutes of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).



Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com.

  • Sr. Business Systems Analyst

    2 weeks ago

    Merrimack, United States Eliassen Group Full time

    Hybrid role in Merrimack, NH. Join our energetic and collaborative team as a Sr. Business Systems Analyst, where you'll play a key role in expanding our client's product line. You'll work closely with developers, leaders, and partners to modernize our technology and enhance operational efficiency. Your responsibilities will include designing high-quality...

  • Fraud Surveillance Analyst NH

    7 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Fraud Surveillance Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to work hybrid at our Westlake, TX; Merrimack, NH; or Covington, KY facility. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for...

  • Fraud Surveillance Analyst NH

    3 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Fraud Surveillance AnalystFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to work hybrid at our Westlake, TX; Merrimack, NH;...

  • Fraud Surveillance Analyst NH

    3 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Fraud Surveillance AnalystFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to work hybrid at our Westlake, TX; Merrimack, NH;...

  • Senior Systems Analyst NH

    3 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Job Description:Position Description: Develops and maintains Application Program Interfaces (APIs) to enhance the digital experience in the financial services industry. Uses systems development methodologies to...

  • Fidelity TalentSource LLC | Fraud Surveillance Analyst NH | merrimack, nh

    1 week ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Fraud Surveillance Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to work hybrid at our Westlake, TX; Merrimack, NH; or Covington, KY facility. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for...

  • Senior Systems Analyst NH

    5 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Position Description:\u00A0\u00A0Develops and maintains Application Program Interfaces (APIs) to enhance the digital experience in the financial services industry. Uses systems development methodologies to develop systems solutions using SQL. Builds software product features and services within system development lifecycle environments....

  • Senior Systems Analyst NH

    6 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Position Description:\u00A0\u00A0Develops and maintains Application Program Interfaces (APIs) to enhance the digital experience in the financial services industry. Uses systems development methodologies to develop systems solutions using SQL. Builds software product features and services within system development lifecycle environments....

  • Senior Systems Analyst NH

    7 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Position Description:\u00A0\u00A0Develops and maintains Application Program Interfaces (APIs) to enhance the digital experience in the financial services industry. Uses systems development methodologies to develop systems solutions using SQL. Builds software product features and services within system development lifecycle environments....

  • Systems Analyst NH

    7 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:SALESFORCE ADMINISTRATOR ANALYST The RoleYou will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code.  The experiences you create will be used by our client facing associates. You will have to deeply understand...

  • Systems Analyst NH

    5 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:SALESFORCE ADMINISTRATOR ANALYST The RoleYou will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code.  The experiences you create will be used by our client facing associates. You will have to deeply understand...

  • Systems Analyst NH

    3 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Job Description:SALESFORCE ADMINISTRATOR ANALYSTThe RoleYou will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code. ...

  • Systems Analyst NH

    6 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:SALESFORCE ADMINISTRATOR ANALYST The RoleYou will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code.  The experiences you create will be used by our client facing associates. You will have to deeply understand...

  • Principal Systems Analyst

    3 months ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Systems Analyst to work in Merrimack, NH or Smithfield, RI! The Role Are you eager to be part of a vibrant, high-energy domain within our organization, where collaboration thrives, and you can actively craft...

  • Systems Analyst

    4 weeks ago

    Merrimack, United States Eliassen Group Full time

    Hybrid role, must work two weeks per month onsite in Smithfield RI or Merrimack NH.We are in search of an accomplished Senior Systems Analyst to join our industry-leading financial services client. This role is dedicated to the expansion of their Managed Account product line. In this role, the ideal candidate will engage in close collaboration with...

  • Principal Product Analyst NH

    5 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Enterprise Cybersecurity (ECS) is seeking a Principal Product Analyst to join our Product Analyst Chapter. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers, and agile product delivery. The Product Analyst will join forces with the squad lead, engineers,...

  • Principal Product Analyst NH

    7 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Enterprise Cybersecurity (ECS) is seeking a Principal Product Analyst to join our Product Analyst Chapter. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers, and agile product delivery. The Product Analyst will join forces with the squad lead, engineers,...

  • Principal Product Analyst NH

    6 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Enterprise Cybersecurity (ECS) is seeking a Principal Product Analyst to join our Product Analyst Chapter. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers, and agile product delivery. The Product Analyst will join forces with the squad lead, engineers,...

  • Principal Product Analyst NH

    5 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Enterprise Cybersecurity (ECS) is seeking a Principal Product Analyst to join our Product Analyst Chapter. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers, and agile product delivery. The Product Analyst will join forces with the squad lead, engineers,...

  • Principal Product Analyst NH

    6 days ago

    merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Enterprise Cybersecurity (ECS) is seeking a Principal Product Analyst to join our Product Analyst Chapter. We are looking for an individual who has a passion for systems/business analysis, requirements gathering, providing value to our customers, and agile product delivery. The Product Analyst will join forces with the squad lead, engineers,...