OCM Analyst Readiness Liaison MA
1 month ago
Title: Organizational Change Management Readiness Liaison*
Location: Boston, MA // Mostly remote, 1 day per week onsite (4 times per month)
Working hours: 37.5 hours/ week max*
12 months contract with possible extension*
Position Summary
The Organizational Change Management Analyst/Readiness Liaison(s) are change management practitioners responsible for preparing agencies for rollout of the Commonwealth's new financial solution.
They assess the readiness of agencies to adopt changing business practices and procedures, and provide support to agencies in these efforts.
The successful candidate must have a solid understanding of change management principles, processes, methodologies, and tools, as well as strong organizational, analytical and communication skills.
These positions are part of the Organizational Change Management (OCM) workstream and works under the direction of the Team Lead
The Readiness Lead and Readiness Liaisons are responsible for creating and managing the end-user readiness strategy and plan.
Readiness Liaisons will:
Promote the adoption of new enterprise functionality supported by the new solution, which may replace existing agency applications in areas such as federal grants management or vendor management.
Provide guidance to agencies migrating to the new solution, assisting them in understanding policy and procedure changes related to improved business processes, and emphasizing the importance of adopting and adhering to these new practices.
Work with agencies to assess their readiness for go-live by maintaining a checklist of tasks that must be completed, such as user training, security provisioning, successful trial access to the new solution, and the ability to meet system requirements for desktops or other setups needed to use the solution successfully and optimally.
Maintain a list of technical tasks that must be completed by each agency for go-live, including items such as interfaces to and from the new solution, data warehouse queries or extracts, and reports that the agency will need to run from the online system.
Partner with Technical workstream to outline a repeatable process to identify security role(s) for agency end-users to ensure they are provisioned prior to go-live of the new solution.
Communicate clearly and concisely with diverse audiences, both orally and in written form.
Be comfortable giving and receiving feedback. Ensure that communication materials are disseminated to agencies in a timely manner.
Specific Duties
Experience evaluating the impact of the changes on each agency by collaborating with functional teams, System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing business processes.
Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with agencies, identify resources and barriers or areas of support.
Create and administer organizational change assessments to gauge agency impacts and readiness.
Utilize the assessment results to inform updates for the project plan and rollout and deployment strategy.
Responsible for facilitating change network meetings, including educational sessions with agency stakeholders and system end-users to prepare their transition from existing processes to the new enterprise-wide business processes and financial solution.
Apply a structured approach to complete change readiness interviews. These interviews will help assess the readiness of individuals and teams for the upcoming changes.
Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or potential risks and offer alternatives, possible solutions or mitigation plans.
Develop and maintain effective relationships with program team members, agency employees, and stakeholders.
Experience with transformational change initiatives and how to prepare people for technology change.
Capable of building trusted relationships with front-line leaders and employees at all levels.
Good business acumen and understanding of organizational issues and challenges.
Ability to influence others and move toward a common vision or goal.
The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon current activities.
Preferred Skills
Basic understanding of financial business process functions particularly in large public sector organizations. Some functions include:
Chart of Accounts
GAAP reporting
Federal Grants Management
Project Management
Asset and Inventory Tracking and Management
Procurement and Contracting
Billing and Accounts Receivable
Data Reporting and Analytics.
Minimum Entrance Requirements
Bachelor's degree in related field with 3 - 5 years' experience with change management coordination in a large organization.
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