TalentBurst, Inc. | L&I: System Specialist SS1 A4 SC2 PA

3 days ago


harrisburg, United States TalentBurst, Inc. Full time
L&I: System Specialist SS1 A4 SC2
Harrisburg, PA 
6+ Months with a high possibility of extension
Position Description:
 This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.
 
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. 
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.
List of Skills:
  • Thorough knowledge and use of ServiceNow or understanding of asset management system
  • Expert knowledge and use of Windows OS and O365 Office products
  • Excellent customer service awareness and communication skills
  • Excellent troubleshooting and problem-solving skills
  • Knowledge of hardware desktop, printer, scanner, video
  • Knowledge of software installation, patching and troubleshooting
  • Knowledge of imaging workstations using MDT and/or SCCM
  • Ability to transport/lift boxes/equipment
  • Ability to work independently and as a member of a team
  • Knowledge of VPN setup, support and install
  • Able to resolve technical issues with users over the phone
  • Knowledge of active directory users and privileges
  • Knowledge of wireless workstation setup and support
  • Ability to think and act under pressure
  • Good organizational skills
  • Excellent professionalism

    #TB_EN


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