LEAD SERVICE ADVISOR

2 weeks ago

monroe, United States Allen Chevrolet Cadillac Inc Full time

Job DescriptionJob DescriptionAllen Chevrolet Cadillac is the fastest growing dealership in Monroe County. Throughout the recent pandemic, our dealership has continued to grow and even break records throughout the adversity. We have the BEST pay plan in the area. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Allen Chevrolet Cadillac is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Service advisor role is a very important role   They are the voice and the face of our dealership. The service advisor  is the link between the customer and the Technician  and are curtail for keeping people informed and helping get the information to the technicians for a speedy repair What we offerPAID Training. We invest in our peopleCompetitive hourly pay with performance based monthly bonus (no cap on your income)Positive and supportive team work environmentMedical, Dental & Vision Insurance401K PlanPaid time off and vacationShort/Long Term DisabilityEmployee discounts on vehicles, products and servicesCLOSED on Sundays - we value family lifeKey Responsibilities:Write up customers gathering a list of needs.Calling extended warranty companies for authorization for repairsUnderstanding GM warranty to determine coverage.Work with technicians   on time frame for repairs to update customers.Work with CDK system to bill out repair orders.Stay productive in a fast paced, call center environment.Qualifications:Automotive, Phone or Sales experience preferred, but not required.Superior communication and customer service skills.Self-starter mentality and ambitious spirit requiredAbility to multi-task and stay organized.Strong computer skills and data entry efficiency.Great phone voice and etiquette.Excellent follow-up skillsClean driving record and valid driver’s licenseAbility to pass a drug screening and background check*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Powered by JazzHRK2fHIKIDH8

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