Axelon Services Corporation | Client Support Analyst WA

1 day ago


pasco, United States Axelon Services Corporation Full time
Job Title: Client Support Analyst
Location: Pasco, WA
Pay: 31/hr
**Will occasionally travel between Pasco, Spokane, and Plymouth**

Job Responsibilities:
  • Provide Application and Desktop Support services.
  • Troubleshoot for PC, network, phone, printer hardware and software, mobile devices, handhelds.
  • Participate in technology refresh projects, provides in-person, desk-side and remote support to business users.
  • Serve as the initial point of contact for troubleshooting all IT related problems.
  • Communicate effectively and professionally with business users, clients and internal IT support elements.
  • Perform asset management requirements.
  • Comply with IT Standard Processes and Procedures.
  • Comply with IT Client Services organization and IT security policies.
  • Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.
  • Additional duties as assigned by manager.
Qualifications:
  • Excellent customer service, interpersonal and communication skills
  • Strong prioritization skills
  • Ability to adapt to changing technologies and learn new technologies
  • Bachelors in Information Technology or Associates plus 3-5 years of Experience
  • Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
  • Desktop/Laptop Imaging experience
  • Hardware & software Application Maintenance and Support
Technology Requirements:
  • MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
  • Remote Assistance/ Remote Desktop, Client Desktop/Laptops, Multi-Function printers


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