Axelon Services Corporation | Client Support Analyst WA
1 day ago
Location: Pasco, WA
Pay: 31/hr
**Will occasionally travel between Pasco, Spokane, and Plymouth**
Job Responsibilities:
- Provide Application and Desktop Support services.
- Troubleshoot for PC, network, phone, printer hardware and software, mobile devices, handhelds.
- Participate in technology refresh projects, provides in-person, desk-side and remote support to business users.
- Serve as the initial point of contact for troubleshooting all IT related problems.
- Communicate effectively and professionally with business users, clients and internal IT support elements.
- Perform asset management requirements.
- Comply with IT Standard Processes and Procedures.
- Comply with IT Client Services organization and IT security policies.
- Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.
- Additional duties as assigned by manager.
- Excellent customer service, interpersonal and communication skills
- Strong prioritization skills
- Ability to adapt to changing technologies and learn new technologies
- Bachelors in Information Technology or Associates plus 3-5 years of Experience
- Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
- Desktop/Laptop Imaging experience
- Hardware & software Application Maintenance and Support
- MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
- Remote Assistance/ Remote Desktop, Client Desktop/Laptops, Multi-Function printers
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