US Tech Solutions, Inc. | Bilingual
4 weeks ago
Duration: 3-month Contract with possibility to Fulltime
Note:
• Must be bilingual in Spanish both verbal and written.
• Must be available to work between Monday and Friday in CST hours.
• Must have a minimum of 2 years call center customer service.
• Healthcare and/or Medicaid/Medicare inbound call center exp is preferred.
Position Summary:
• You will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.
• We are seeking a talented individual for Bilingual Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.
Essential Responsibilities:
• Answer incoming phone lines.
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction.
• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts.
• Following details of required call scripts.
• Process incoming Level 1 docs.
• Maintain quality performance in processing.
• Ensure all processing and call goals are met.
Knowledge, Skills, and Abilities:
• Ability to demonstrate customer service skills.
• Ability to use and decipher file details
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to demonstrate good keyboard skills.
• Ability to maintain patient confidentiality.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.
• Ability to manage time effectively.
• Ability to demonstrate a strong knowledge of customer service principles and practices.
Education:
• High school diploma or G.E.D at least.
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