Vice President of Operations

2 weeks ago

northville, United States GPAC Full time

The Vice President is responsible for managing all branch office operations including sales, business development, customer relationships, project management, and administration. The Vice President has full Profit and loss responsibility for all facets of their location. In addition, the VP is accountable for leveraging the brand to develop relationships with industry professionals resulting in new business opportunities. The Vice President will train, coach, motivate and lead all team members to meet all sales, revenue, and customer service goals.

Principal Accountabilties


  • Manage Overall P&L at Office Level to Drive Profitability


  • Overall Office Sales and Revenue


  • Management and Human Resources


  • Operations


  • General Responsibilities

Manage Overall P&L at Office Level to Drive Profitability


  • Meet or exceed overall office sales, revenue, and EBITDA goals.


  • Manage expenses to all established budgets.


  • Drive profitability to meet or exceed established office goals.


  • Hold team accountable to job specific, minimum target margins.


  • System utilization and data integrity.

Overall Office Sales and Revenue


  • Support sales teams in developing new business opportunities by identifying and fostering professional trade partner relationships and referral channels as follows:


  • End user client base including property management, property ownership, asset management, portfolio management, facility and maintenance management, etc.


  • Diamond Influencer relationships, including brokers, insurance adjuster, independent adjusters, consultants, hygienist, architects, engineers, etc.


  • Managed insurance repair programs.


  • Drive project schedules and revenue to ensure monthly revenue targets are met or exceeded.

Management and Human Resources


  • Responsible for supporting recruiting efforts by identifying and attracting top talent.


  • Ensure employee development and retention by coaching, training, and mentoring team members.


  • Implement, in partnership with Human Resources, new hire orientation, and performance management planning.


  • Foster the Best Practices and company culture.


  • Oversight of time keeping and payroll management.

Operations


  • Acquire, maintain, and protect company assets


  • Ensure exceptional customer experiences and satisfaction are achieved per goal


  • Ensure proper project management practices are followed


  • Manage weekly production and WIP reports


  • Manage overall office budget and expenses


  • Ensure usage and compliance with management software and systems


  • Follow and implement Federal, State, and local employment laws


  • Follow and implement Federal, State, and local laws including OSHA, IICRC, MSDS sheets, safety


  • Ensure paperwork and file documentation requirements are met, with focus on contracts, work authorizations, and subcontractor agreements


  • Manage accounts receivables per company goals


  • Manage accounts payables per company goals


  • Oversight of project schedules and adherence to start and completion dates to drive revenue

General Responsibilities


  • Achieve training goals and minimum attendance as established.


  • Adheres to all company Best Practices


  • Always provides the highest level of customer service.


  • Leads and cultivates a positive office culture.


  • All other duties and projects as assigned.

Supervisory Responsibility


  • This role has direct reports.

 

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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