Customer Service Associate AR

3 days ago

springdale, United States Nesco Resource Full time
Must have 1-3 years of dispatch experience in logistics or transportation, not local dispatch (like tow trucks).
Nights Sun-Tues/every other Saturday 1900-0700.
Training will be Sun-Wed/every other Saturday for at least 3 weeks.
This position is 100% on site.
SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts
The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts
This position will be a 'floating/fill in' position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
FULL DESCRIPTION: Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customers
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution
Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.
REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics
EXPERIENCE: 1-3 years dispatch experience in transportation/logistics
COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day
COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY: N A TRAVEL: NO TRAVEL
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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