Collections Specialist

1 week ago


McHenry, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a detail-oriented and proactive Accounting Manger to join our finance team. The ideal candidate will be responsible for managing service department accounts, ensuring timely collection of outstanding payments, and maintaining strong relationships with customers. The role requires excellent communication and problem-solving skills, as well as the ability to analyze accounts and resolve discrepancies.


Key Responsibilities:

Accounts Receivable Management: - Monitor and manage customer accounts to ensure payments are received within the agreed upon terms.

- Review and reconcile customer balances to identify outstanding invoices and past-due accounts.


Collection Calls and Correspondence:

- Contact customers via phone, email, or written correspondence to collect overdue payments.

- Follow up on payment promises, negotiate payment arrangements, and resolve any issues related to outstanding debts.


Account Reconciliation:

- Investigate and resolve any discrepancies between the company’s records and the customer’s payments.

- Apply customer payments to the appropriate accounts, ensuring accurate records.


Recordkeeping and Reporting:

- Maintain accurate records of all collection activities, including communication logs and payment schedules.

- Prepare and provide regular reports on accounts receivable status, collections, and aging reports to management.


Collaboration:

- Work closely with other departments, such as Contracts and Service, to resolve customer issues that may impact payment collections.

- Assist in the development of payment policies and procedures. Customer Relations:

- Maintain a positive and professional relationship with customers while ensuring adherence to payment terms and company policies.

- Provide exceptional customer service and handle inquiries regarding billing or payment issues.


Compliance and Documentation:

- Ensure compliance with all relevant regulations, company policies, and procedures in the collection process.

- Document collection efforts, agreements, and any legal actions taken, as necessary.

Experience:

- Proven experience in accounts receivable, collections, or a similar role.

- Experience working with accounting software and Microsoft Excel is a plus.


Skills:

- Strong communication skills (verbal and written) to engage with customers professionally.

- High attention to detail and accuracy in record-keeping.

- Ability to manage multiple tasks and meet deadlines.

- Problem-solving and negotiation skills. 



  • McHenry, United States Northwestern Medicine Full time

    Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Consistently practices Patients First...


  • McHenry, United States Northwestern Memorial Healthcare Full time

    Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...


  • Mchenry, IL, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!  We are currently seeking a Phlebotomist to work in a...