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Help Desk Analyst III
2 weeks ago
Responsibilities:
• Overseeing the management, configuration, and maintenance of Windows Server environments, including Active Directory, DNS, DHCP, and file services.
• Monitoring system performance and troubleshooting issues to ensure high availability and reliability.
• Applying patches and updates to operating systems, applications, and firmware.
• Implementing and managing Microsoft Authenticator and other multi-factor authentication (MFA) solutions to enhance account security.
• Developing and enforcing Group Policies to strengthen the organization’s security posture.
• Performing regular security assessments, identifying vulnerabilities, and implementing corrective actions.
• Managing and troubleshooting network infrastructure including switches, routers, firewalls, VPN, and wireless networks.
• Implementing and configuring network security protocols, VLANs, and access controls to ensure data integrity and confidentiality.
• Developing, deploying, and managing Group Policies across the organization to streamline configuration management and enhance security.
• Providing Tier 2/Tier 3 support to end-users for escalated issues related to systems, security, and networking.
• Creating and maintaining detailed technical documentation for systems, processes, and procedures.
• Training users on new technologies and security best practices.
Proficiency in Windows OS, Active Directory, and common troubleshooting tools.
Experience with hardware support and basic repair for desktops, laptops, and peripherals.
Familiarity with system imaging tools (e.g., SCCM, Ghost) and software deployment methods.
Strong communication skills with the ability to explain technical issues to non-technical users.
Excellent problem-solving abilities and attention to detail.
Customer-service oriented with the ability to manage multiple priorities effectively.
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